Customer Support Associate

BrewSkin; Gurugram District; On-site; INR 112,000 - 167,000; Part time

Job summary

BrewSkin is seeking a proactive customer support intern for a 3-month internship in Gurgaon, with a path to full-time based on performance. You’ll handle inquiries across WhatsApp, Instagram, email and calls, manage orders, returns and shipping escalations, and keep records in internal systems.

The role requires English and Hindi communication, comfort working Mon-Sat 10am-7pm, and a stipend of Rs 10,000–15,000 for 0-3 months. High potential to join full-time.

Qualifications

• Experience in customer support, e-commerce or related field is beneficial.
• Strong written and verbal communication in English and Hindi.
• Ability to multitask in a fast-paced startup environment.

Responsibilities

• Respond to customer queries across WhatsApp, Instagram, Email, and Phone Calls.
• Handle order-related concerns including tracking, cancellations, returns, exchanges, refunds, and delivery issues.
• Coordinate with logistics partners to resolve shipping and delivery-related escalations.
• Maintain a positive, empathetic, and professional attitude while interacting with customers.
• Resolve customer complaints efficiently while maintaining the brand's tone of voice.
• Keep detailed records of customer interactions and update internal systems.
• Coordinate with the Operations team to ensure quick issue resolution.
• Identify recurring customer concerns and share feedback with relevant teams for process improvements.
• Meet daily response time and resolution targets.

Skills

Customer support

E-commerce

English

Hindi

Time management

Multitasking

Tools

Google Sheets

Excel

CRM tools

Job description

\"It is a 3 month internship with a clear path to full-time based on performance. Immediate joiners preferred\"

• Have you completed your graduation ?


• Are you comfortable commuting to Gurgaon?


• Are you comfortable working Mon to Sat [10 AM - 7 PM]?


• You will be provided [Rs 10,000- Rs15,000] stipend for the 0-3 months with an opportunity to go Full-Time. Are you comfortable with this?

About us :

We’re building a next-gen beauty brand rooted in community, culture, and real conversations.

And this role? You’re the bridge between the brand and the people. This is a 3 month internship with the opportunity to go Full-time if your goals are met.

What You'll Do

• Respond to customer queries across WhatsApp, Instagram, Email, and Phone Calls.


• Handle order-related concerns including tracking, cancellations, returns, exchanges, refunds, and delivery issues.


• Coordinate with logistics partners to resolve shipping and delivery-related escalations.


• Maintain a positive, empathetic, and professional attitude while interacting with customers.


• Resolve customer complaints efficiently while maintaining the brand's tone of voice.


• Keep detailed records of customer interactions and update internal systems.


• Coordinate with the Operations team to ensure quick issue resolution.


• Identify recurring customer concerns and share feedback with relevant teams for process improvements.


• Meet daily response time and resolution targets.

What We're Looking For

• Excellent verbal and written communication skills in English and Hindi.


• Strong problem-solving and conflict-resolution abilities.


• Ability to multitask in a fast-paced startup environment.


• Good organizational and time-management skills.


• Knowledge of Google Sheets, Excel, and customer support tools.


• A customer-first mindset with patience and empathy.


• Prior experience in Customer Support, E-commerce, or D2C brands is preferred but not mandatory.

Bonus :

• Experience in D2C / beauty / community-led brands [not mandatory]


• Familiarity with Google Sheets, Notion, or shipping tools


• Understanding of customer experience + operations workflows

What You’ll Gain :

• Work directly with founders


• Real ownership from Day 1


• Hands-on exposure to building a D2C brand from scratch

If you enjoy solving problems, communicating with people, and creating exceptional customer experiences, we'd love to hear from you.