Customer Operations Intern

Gyaniversity; India; Remote; INR 167,400 - 279,000; Part time

Benefits offered by this job

Training program

Internship certificate

Performance-based incentives

Career growth opportunities

Job summary

An educational technology startup based in India is seeking a motivated Customer Operations Intern. The role involves managing product listings, ensuring smooth order fulfillment, and providing exceptional customer support across platforms like Amazon and Flipkart. The internship lasts 3-6 months, offering opportunities for full-time employment for high performers. Candidates should have prior experience in customer support, strong communication skills, and a commitment to learning. Benefits include an internship certificate and performance-based incentives.

Qualifications

• Minimum of 6 months experience in a customer support or customer-facing role.
• Experience with eCommerce portals like Amazon and Flipkart is an advantage.
• Fluent in English; knowledge of Hindi or other Indian languages is a plus.

Responsibilities

• Manage and optimize product listings on eCommerce platforms.
• Respond to customer queries via email, chat, and phone.
• Prepare reports on support tickets, turnaround times, and open issues.

Skills

Customer support experience

E-commerce knowledge

Problem-solving

Patience

Communication skills

Education

Higher Secondary (12th standard)

Tools

Microsoft Word

Microsoft Excel

Job description

We are looking for a motivated Customer Operations Intern to join our remote team for a 3-6-month internship. Good performers will get an opportunity for full-time employment. In this role, you will manage and optimize product listings across platforms like Amazon, Flipkart, Blinkit, and our Wix / WordPress stores, while ensuring smooth order fulfillment and timely customer support. You will be the first point of contact for customer queries via email, chat, and phone, handling issues such as returns, refunds, replacements, and delivery tracking with professionalism and empathy.

This internship offers hands‑on exposure to e‑commerce operations, customer support, and marketplace management. You’ll track daily operations, coordinate with logistics and product teams, and prepare reports to ensure compliance with SOPs and marketplace rules. High performers will have the opportunity to transition into a full‑time position, with additional benefits like training, incentives, an internship certificate, and career growth opportunities.

Experience: Minimum of 6 months of experience in a customer support or customer‑facing role.

eCommerce Experience: Experience in managing eCommerce portals like Amazon, Flipkart, BlinkIt is considered a huge advantage.

Availability: Can commit to a 3‑6 month internship and is available for 4‑6 hours per day.

Language Skills: Fluent in English (both written and verbal). Proficiency in Hindi or other Indian languages is a strong advantage.

Technical Setup:

A laptop running Windows 11 with at least 8 GB RAM.

A reliable, high‑speed broadband internet connection.

Working headphones, microphone, and webcam.

Software Proficiency: Comfortable using Microsoft Word and Excel (must know filters, basic formulas; knowledge of VLOOKUP is a plus).

Education: Higher Secondary (12th standard) or equivalent qualification completed.

Legal: Willing to comply with mandatory background checks, ID/address verification, and sign a Non‑Disclosure Agreement (NDA).

We’re Looking For Someone Who:

Genuinely enjoys interacting with people and solving their problems.

Is patient, sincere, and has a strong desire to learn and grow.

Remains calm and effective under pressure.

Is reliable and can make a long‑term commitment.

Is open to being considered for a full‑time position based on their performance.

Responsibilities

E-commerce & Marketplace Management:

Manage and optimize product listings, pricing, and stock levels on Amazon, Flipkart, Blinkit, and our Wix / WordPress store.

Process and monitor orders to ensure a smooth fulfillment process.

Serve as the first point of contact, responding to customer queries via email, chat, and phone with patience and empathy.

Provide timely and accurate resolutions for issues related to returns, refunds, replacements, delivery status, and product usage.

Ethically encourage and manage authentic customer reviews and feedback in compliance with all marketplace policies and focus on increasing the product reviews.

Operations & Coordination:

Maintain daily tracking sheets for orders, shipments, inventory, returns, and delivery statuses.

Work closely with the logistics and product creation teams to resolve operational issues and ensure on‑time delivery.

Help the product creation team with preparatory tasks as needed.

Reporting & Compliance:

Prepare and share daily/weekly reports on support tickets, turnaround times, and open issues.

Strictly follow all Standard Operating Procedures (SOPs), data‑privacy guidelines, and marketplace rules.

Career Growth: This internship is a pathway to a full‑time job! High performers will be considered for a Full‑Time Employee (FTE) position after 3‑6 months depending on your performance.

Hands‑On Experience: Dive deep into the world of e‑commerce operations, seller central dashboards, and customer relationship management.

Official Recognition: Receive an Internship Certificate upon successful completion of the program.

High‑Incentive Earnings: Earn performance‑based incentives for valid sales conversions achieved through your customer interactions (as per company policy).

Supportive Environment: Join a friendly, collaborative, and fully remote team that supports your professional development.

Hiring Process

Apply for the job on our website.

Receive and work on the test assignment.

Sign the Non‑disclosure Agreement.

Final Video Interview

Complete Onboarding Formalities.

Additional Information

No prior platform experience? Don’t worry, we provide complete training to get you started. You’ll be expected to work 6–8 hours daily, with extra support during peak sale periods. Your performance will be measured through key metrics such as response time, resolution speed, CSAT score, first‑contact resolution, listing accuracy, and on‑time delivery. You’ll work with tools like Amazon Seller Central, Flipkart Seller Hub, Wix Admin, Excel/Google Sheets, and customer communication platforms, while strictly following our NDA and data privacy practices.

Important Note: Consistency and accountability are essential for this role. Interns are expected to work on time each day and follow instructions carefully. In cases of repeated non‑compliance, missed work, or failure to perform assigned tasks, the company reserves the right to apply stipend deductions. Serious or continued issues may also result in termination of the internship.

About the Company

At Gyaniversity, we believe in the power of education to change lives. Our mission is to create high‑quality, engaging educational books and courses that inspire and empower readers to learn and grow.