Software Development Engineer

QuickReply.ai

Gurugram District

On-site

INR 400,000 - 800,000

Full time

4 days ago

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Job summary

QuickReply.ai is seeking a Software Development Engineer (SDE) to join the Solutioning & Integration team in Gurgaon. The role focuses on building technical solutions that connect QuickReply with customer systems, APIs, webhooks, and automation workflows.

You will collaborate with customers, CSMs, Product, and Engineering to translate requirements into scalable flows, design end-to-end automation, and debug issues across integrations.

Qualifications

0–2 years of experience in software engineering, integration engineering, solution engineering, or a similar technical role
Strong understanding of APIs, webhooks, JSON, HTTP methods, authentication, and basic system design
Ability to write scripts or small applications using JavaScript/Node.js or Python
Ability to debug technical issues logically and systematically
Ability to understand business workflows and convert them into technical flows
Comfortable working directly with customers and customer technical teams
Strong problem-solving and analytical thinking skills
High ownership and willingness to solve ambiguous problems
Fast learner with a bias for action
Excellent communication skills, particularly for explaining technical concepts clearly
Ability to work in a fast-paced, high-ownership startup environment
Exposure to AI tools / LLM-based workflows is preferred

Responsibilities

Understand customer workflows and translate business requirements into technical flows
Design end-to-end automation journeys and solutions using QuickReply
Build integrations between QuickReply and customer systems (Shopify, CRMs, ERPs, payment gateways, logistics, etc.)
Read API documentation, test APIs, map payloads, and coordinate with customer technical teams
Debug issues across integrations and automation workflows
Build small scripts, tools, and custom payload mappers
Own technical go-lives and ensure smooth production rollout
Share learnings with Product and Engineering teams to improve the platform
Work directly with customers, CSMs, Product, and Engineering to deliver outcomes

Skills

APIs

Webhooks

JSON

HTTP methods

Authentication

System design

JavaScript/Node.js

Python

Debugging

Business workflows

Customer communication

Ownership

AI tools

Curiosity

Fast learner

Tools

Postman

API testing

Logs

Job description

Job Description:

Position: Software Development Engineer (SDE)

Team: Solutioning & Integration

Location: Gurgaon

Experience: 0–2 years

Working Model: In-office

Role Type: Software Engineering | Integrations | Automation | Solutioning

QuickReply.ai is a cutting-edge WhatsApp Marketing Automation platform built for e-commerce businesses. In just 18 months, we’ve onboarded 700+ global customers and achieved 15x revenue growth. As businesses rapidly shift from email and SMS to WhatsApp, we are building a category-defining product in this space.

Founded by IIT Delhi alumni, we raised seed funding in April 2023 and are now scaling our team.

We help brands automate customer journeys across the buyer lifecycle — lead capture, abandoned cart recovery, customer support, order updates, retention, upsell, feedback, and more.

Our platform works closely with systems like Shopify, CRMs, ERPs, payment gateways, logistics tools, custom backends, and WhatsApp Business APIs. As customers grow, their workflows become more complex. This is where our Solutioning & Integration team comes in.

Role overview

We are looking for a Software Development Engineer (SDE) to join our Solutioning & Integration team.

This is a software engineering role focused on building technical solutions that connect QuickReply with customer systems and business workflows. You will work across APIs, webhooks, integrations, automation workflows, data transformation, technical debugging, and custom engineering solutions.

You will work closely with customers, CSMs, Product, and Engineering teams to understand technical requirements, design solutions, build integrations, troubleshoot issues, and take solutions from requirement to production.

It is an engineering role with significant exposure to real-world customer problems.

The right person should be comfortable reading API documentation, working with JSON and webhooks, writing scripts, debugging technical issues, understanding data flows, and building pragmatic solutions quickly.

You will act as the engineering layer between customer requirements and working technical solutions, while also contributing learnings back to the product team.

What You Will Do

Understand Customer Workflows

You will work with customers and internal CSMs to understand how their business works and translate business requirements into technical flows.

Examples:

How do they capture leads?
Where does customer data live?
How do orders, checkouts, payments, shipments, or appointments get created?
Which events should trigger WhatsApp messages?
What data is needed to personalize a message?
When should a bot hand over to a human?
What should happen after a customer replies?

Your job is to convert these business flows into clear, scalable technical flows.

Design WhatsApp Automation Solutions

You will help design end-to-end automation journeys using QuickReply.

Examples:

Abandoned cart recovery flow
Order confirmation and payment collection flow
COD confirmation and RTO reduction flow
Lead qualification bot
Appointment reminder flow
Feedback/NPS collection flow
Support triage bot
CRM lead handover flow
Shopify or custom cart automation flow

You should be able to think through edge cases, fallbacks, customer replies, data requirements, and handover logic.

Work on Integrations and APIs

A major part of this role will involve building and configuring integrations between QuickReply and customer systems.

You may work with:

Shopify
Custom e-commerce websites
CRMs like HubSpot, Salesforce, LeadSquared, Zoho, etc.
ERPs or internal systems
Payment gateways
Logistics platforms
Webhooks
REST APIs
Google Sheets / Airtable / internal tools
Customer databases or custom backends

You should be able to read API documentation, understand request/response formats, test APIs, map payloads, and coordinate with customer technical teams.

Debug Customer Issues

You will investigate and resolve technical issues across integrations and automation workflows.

Examples:

Webhook not received
Wrong customer data coming in
WhatsApp template not triggering
Bot flow breaking at a specific step
CRM lead not getting created
Shopify event missing data
API authentication failing
Duplicate contact being created
Incorrect order status being passed
Customer replies not mapping correctly

You should be comfortable using logs, payloads, Postman, browser tools, and internal dashboards to identify root causes and implement fixes.

Build Small Scripts, Tools, and Custom Solutions

Sometimes a customer may need something small but important that is not yet available directly on the platform.

You may build:

Data transformation scripts
Webhook middleware
Small internal tools
API connectors
Google Apps Script automations
One-time migration scripts
Custom payload mappers
Utility scripts for testing or monitoring
Creating mini web apps for customers

This is not about building large products from scratch. It is about solving technical problems quickly, cleanly, and reliably.

Own Technical Go-Lives

You will be responsible for making sure customers go live smoothly from a technical perspective.

This includes:

Understanding requirements
Preparing technical solution notes
Coordinating with CSMs, Product, Engineering, and customer teams
Testing flows before launch
Monitoring initial go-live
Debugging issues quickly
Documenting what was implemented
Creating reusable learnings for future customers

Success in this role means customers go live faster, with fewer technical escalations and better automation outcomes.

Share Product and Engineering Feedback

Because you will work closely with real customer workflows, you will identify repeated technical gaps and opportunities.

You should actively share:

Which integrations are repeatedly needed
Which product flows are confusing
Where customers get stuck
Which manual work should be automated
Which features can reduce implementation effort
Which use cases can become reusable templates
Which technical capabilities can make future integrations faster

You will bring these learnings back to the Product and Engineering teams to help improve the platform.

Required Skills & Qualifications

Must Have

0–2 years of experience in software engineering, integration engineering, solution engineering, or a similar technical role
Strong understanding of APIs, webhooks, JSON, HTTP methods, authentication, and basic system design
Ability to write scripts or small applications using JavaScript/Node.js or Python
Ability to debug technical issues logically and systematically
Ability to understand business workflows and convert them into technical flows
Comfortable working directly with customers and customer technical teams
Strong problem-solving and analytical thinking skills
High ownership and willingness to solve ambiguous problems
Fast learner with a bias for action
Excellent communication skills, particularly for explaining technical concepts clearly
Ability to work in a fast-paced, high-ownership startup environment
Exposure to AI tools / LLM-based workflows is preferred

Good to Have

Experience with Shopify or e-commerce platforms
Experience with CRM tools like HubSpot, Salesforce, Zoho, or LeadSquared
Experience with Postman, API testing, logs, and webhook debugging
Basic understanding of WhatsApp Business API, messaging templates, bots, or customer engagement platforms
Experience with Google Apps Script, Airtable, Zapier, Make, or similar automation tools
Familiarity with databases and SQL
Exposure to AI tools for faster coding, debugging, documentation, or solutioning

What We're Looking For

Strong Software Engineering Mindset

Someone who enjoys building, debugging, testing, and shipping technical solutions rather than simply coordinating them.

Builder Mindset

Someone who can take a problem from understanding the requirement → designing the solution → writing code → testing → debugging → deploying.

AI-Native Approach

A developer who actively leverages AI tools to accelerate coding, debugging, documentation, research, and solutioning while maintaining engineering quality and ownership.

High Ownership

Someone who takes responsibility for solving problems end-to-end instead of waiting for detailed instructions.

Comfort With Ambiguity

Real customer problems rarely come with perfectly defined requirements. You should be comfortable figuring things out, asking the right questions, and creating practical solutions.

Strong Curiosity

You should enjoy learning new APIs, systems, technologies, tools, and business workflows quickly.

Customer Empathy

While this is an engineering role, you will work directly with customers. You should be able to understand their problems, communicate clearly, and translate their requirements into technical solutions.

Why This Role Is Different

As a Software Development Engineer in the Solutioning & Integration team, you will work on problems that sit at the intersection of:

Software Engineering + APIs + Integrations + Automation + Customer Problems

You will not be limited to writing code against predefined requirements.

You will have the opportunity to: