Customer Support Intern

Dheya; Rajasthan; On-site; INR 66,960 - 133,920; Full time

Benefits offered by this job

Free snacks & beverages

Team outings

5-day work week

Unlimited learning opportunities

Hands-on tools and training

Job summary

ViralChilly in Jaipur is seeking a proactive Customer Support Intern to assist client communication, project coordination, outreach, lead generation, and relationship management while collaborating with our Business Development, SEO, and Content teams.

The role involves identifying opportunities on freelancing platforms, drafting outreach proposals, coordinating with internal teams, and maintaining accurate lead records. Freshers are encouraged to apply for a 3–4 month in-office internship.

Qualifications

• Proficiency in email communication with clients and teams.
• Spreadsheet and office suite skills for data and reporting.
• Organize and manage client communications and records.
• Ability to research and analyze potential clients and markets.
• Draft clear, persuasive outreach proposals and communications.
• Strong time management and multi-tasking abilities.
• Attention to detail in tracking outreach metrics and timelines.
• Problem-solving mindset for client interactions and project coordination.
• Basic understanding of social media marketing and outreach tools.

Responsibilities

• Identify relevant projects on Upwork and freelancing platforms.
• Analyze client requirements and prepare customized proposals.
• Communicate with prospective clients via email and other channels.
• Schedule meetings and coordinate with potential clients.
• Follow up with prospects and maintain lead records.
• Coordinate with internal teams for estimations and gathering requirements.
• Research niche websites and communities for outreach opportunities.
• Conduct competitor research to identify collaboration opportunities.
• Draft personalized outreach emails to website owners and publishers.
• Maintain outreach databases, logs, and campaign records.
• Track progress, responses, and client interactions.
• Prepare reports and suggest improvements for outreach effectiveness.
• Build and maintain relationships with clients and partners.
• Stay updated with industry trends and digital marketing practices.

Skills

Email Communication

MS Excel

MS Office

Google Sheets

Client Relationship Management

Research & Analysis

Proposal Writing

Time Management

Attention to Detail

Problem Solving

Social Media Marketing (Basic)

Job description

Working Days: Monday to Friday (5 Days a Week)

Work Timings: 9:00 AM - 6:30 PM

The stipend will be provided after the successful completion of the 3-month internship.

About the Role

ViralChilly is looking for a proactive and enthusiastic Customer Support Intern who is eager to learn and grow in the IT & Digital Marketing industry. In this role, you'll support client communication, project coordination, outreach activities, lead generation, and relationship management while working closely with our Business Development, SEO, and Content teams.

Key Responsibilities

• Search and identify relevant projects on Upwork and other freelancing platforms.
• Analyze client requirements and prepare customized proposals.
• Communicate with prospective clients through email and other communication channels.
• Schedule meetings and coordinate with potential clients.
• Follow up with prospects and maintain accurate lead records.
• Coordinate with internal teams for project estimations and requirement gathering.
• Research niche-specific websites, publications, blogs, and communities for outreach opportunities.
• Conduct competitor research to identify collaboration and outreach opportunities.
• Draft personalized outreach emails and maintain professional communication with website owners, bloggers, editors, and publishers.
• Maintain outreach databases, communication logs, and campaign records.
• Track communication progress, response rates, and client interactions.
• Prepare reports and suggest improvements to enhance communication and outreach effectiveness.
• Build and maintain professional relationships with clients and external partners.
• Stay updated with industry trends, digital marketing practices, and communication strategies.

Skills Required

• Email Communication
• MS Excel
• MS Office
• Google Sheets
• Client Relationship Management
• Research & Analysis
• Proposal Writing
• Time Management
• Attention to Detail
• Problem Solving
• Social Media Marketing (Basic)

Who Can Apply

Candidates who:

• Are available for a full-time, in-office internship.
• Are available for 3-4 months.
• Are based in Jaipur.
• Have excellent communication skills and a willingness to learn.

Freshers and women restarting their careers are encouraged to apply.

Other Requirements

• Strong written and verbal English communication skills.
• Good interpersonal and relationship-building skills.
• Basic understanding of IT services, digital marketing, or web development is preferred.
• Strong research and organizational abilities.
• Ability to multitask and manage follow-ups effectively.
• Self-motivated, proactive, and willing to learn.
• Comfortable working in a fast-paced startup environment.
• Prior experience with email communication, client handling, outreach, or freelancing platforms is a plus but not mandatory.
• Internship Certificate
• Real-time exposure to client communication and digital marketing
• Opportunity to work on global projects
• Hands-on experience with premium marketing tools
• Free snacks & beverages
• Team outings and engagement activities
• 5-day work week
• Learning-focused startup environment with growth opportunities

About Us :

We're a Jaipur-based digital marketing agency helping brands across the US, UK, Canada, and Australia grow through SEO, PPC, and Web Development.

We're a young, hungry team that believes in execution over excuses, clarity over chaos, and good coffee over long meetings.

Where We're Based

Our office is at Space 7, Sector 7, 4th Floor (Office 401), Shipra Path, Mansarovar, Jaipur - 302020.

We're right next to Suvira Hospital , in a modern building that also houses an ICICI Bank branch for quick runs when needed.

The area's buzzing with energy - D Mart, City Park, Woodland Park Apartments , and 50+ cafes and restaurants are all a short walk away. Whether it's coffee breaks, quick bites, or team dinners, there's always something happening. It's the perfect backdrop for our creative, fast-moving culture.

Why You'll Love Working at ViralChilly

• 5 Days a Week - Because weekends are for living, not logging in.
• Team & Lunch Outings - We're big on food and even bigger on fun
• Unlimited Learning Opportunities - Learn faster here than you ever could in a typical company.
• Hands-on Experience with Premium Tools - Get to work with some of the best marketing tools that no other company in Jaipur uses.
• Startup Energy, Real Impact - Every idea matters. You'll see the impact of your work in real time.
• Fun Team Vibe - No suits, no egos, just smart people doing meaningful work together.

Instagram @viralchilly