Customer Success-Onboarding

Sell.Do

Pune City

On-site

INR 300,000 - 600,000

Full time

14 days+

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Job summary

A leading company in IT services seeks an Entry-level Customer Success Specialist in Pune. The role involves developing onboarding processes, conducting product training, and ensuring customer satisfaction during the initial phases of service. Ideal for candidates passionate about customer experience and eager to contribute to continuous improvement in onboarding strategies.

Qualifications

Entry-level position suitable for recent graduates or candidates with minimal experience.
Strong communication and interpersonal skills required.
Ability to analyze customer feedback and onboarding data.

Responsibilities

Develop and optimize onboarding processes for new customers.
Conduct training sessions and provide personalized assistance.
Monitor customer progress and report success metrics.

Skills

Customer Onboarding

Product Training

Customer Engagement

Data Analysis

Education

Bachelor's Degree

Job description

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Develop, implement, and optimize a seamless onboarding process for new customers.
Lead new customer implementations by offering guidance, best practices, and product expertise.
Work closely with Sales and Customer Success teams to ensure smooth transitions from sales to onboarding.
Conduct product training sessions and webinars for new customers, ensuring they understand key features, workflows, and best practices.
Provide personalized onboarding assistance to clients based on their specific use cases.
Create and maintain self-service resources such as video tutorials, FAQs, and knowledge base articles.
Ensure customers successfully adopt the platform and experience its value within the first 30-60 days.
Monitor customer progress during onboarding and provide proactive support to resolve any issues or roadblocks.
Track and report onboarding success metrics, including customer engagement, satisfaction, and time-to-value.
Collaborate with the Product and Engineering teams to ensure the onboarding process reflects the latest platform features and improvements.
Share customer feedback with internal teams to drive product enhancements.
Analyze onboarding data and customer feedback to continuously improve the process and reduce friction.
Identify areas for improvement in onboarding materials, resources, and communication strategies.

Seniority level