Customer Success Manager

APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS

Mumbai

On-site

INR 900,000 - 1,300,000

Full time

14 days+

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Job summary

A leading consultancy firm is seeking a Customer Success Manager with 4 to 7 years of experience. The ideal candidate will have expertise in B2B SaaS and will have previously worked with US and European clients, particularly in the Fintech industry. Responsibilities include managing customer renewals, retention, and satisfaction. Candidates with strong communication skills and a background in customer success are encouraged to apply. This is a full-time position based in Mumbai, Maharashtra, India.

Qualifications

Must have experience in handling US and European clients.
4 to 7 years in relevant fields.
Experience in the Fintech industry is preferred.

Responsibilities

Manage customer success, focusing on renewals and retention.
Work on cross selling and up selling strategies.
Monitor customer satisfaction and churn rates.
Engage with US and European customers to ensure successful deployments and adoption.

Skills

B2B SaaS Experience

Customer Success Management

Excellent Communication Skills

Experience with US and European Clients

Job description

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Direct message the job poster from APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS

Talent Acquisition & Recruitment Specialist

Experience: 4 to 7 years

Mandatory: Must have handled US and European Clients, with B2B SAAS Experience and Coming from Fintech Industry will be added advantage.

We are seeking an experienced and high-performing Customer Success Manager from b2b SaaS Company. Fintech industry. Efforts in the US and European markets. Excellent comms. Should have worked on renewals, retention, cross selling and up selling, churn, CSAT and must have handled US customers and Europe customers.

Position Details