Customer Support Executive

Persistent Systems Limited; Pune District; Hybrid; INR 450,000 - 650,000; Full time

Benefits offered by this job

Flexible work hours

Long Service awards

Project parties

Group term life insurance

Mediclaim hospitalization for self,Sp/

Job summary

Persistent Systems Limited in Pune is seeking a Customer Support Executive to handle inbound customer calls, respond to inquiries, and resolve issues with a customer-centric approach. The role emphasizes accurate documentation, timely resolutions, and collaboration with internal teams to uphold service quality.

The ideal candidate has 2–5 years of experience in customer support, strong written and verbal communication, and the ability to manage multiple interactions in a fast-paced environment.

Qualifications

• 2-5 years of experience in inbound customer support or customer service operations.
• Strong verbal and written communication skills with the ability to interact professionally with customers.
• Excellent business writing and email communication skills.

Responsibilities

• Handle inbound customer calls in a professional, courteous, and customer-centric manner.
• Respond to customer inquiries regarding products, services, policies, and processes.
• Resolve customer complaints and concerns efficiently while ensuring customer satisfaction.
• Provide accurate and timely information to customers.
• Build positive relationships and rapport with customers through effective communication.
• Document customer interactions, inquiries, complaints, and resolutions accurately in the system.
• Escalate complex customer issues to appropriate teams when required.
• Follow up on customer requests and ensure timely resolution.
• Collaborate with team members and internal departments to enhance service quality.
• Meet defined service levels, productivity targets, and quality standards.
• Adhere to company policies, processes, and customer service best practices.
• Contribute to continuous improvement initiatives aimed at enhancing the customer experience.

Skills

Communication skills

Written communication

Time management

Customer service

Empathy

Team collaboration

Problem solving

Multitasking

Tools

CRM systems

Ticketing tools

Job description

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

We are seeking a customer-focused and enthusiastic Customer Support Executive to join our growing team in Pune. The ideal candidate will have experience handling inbound customer interactions and a passion for delivering exceptional customer service. As the first point of contact for customers, you will be responsible for resolving queries, addressing concerns, and ensuring a positive customer experience through effective communication and problem-solving. This role requires strong communication skills, excellent time management, and the ability to build lasting relationships with customers while maintaining service quality standards.

• Role: Customer Support Executive
• Location: Pune
• Experience: 2 to 5 Years
• Job Type: Full-Time Employment

What You’ll Do:

• Handle inbound customer calls in a professional, courteous, and customer-centric manner.
• Respond to customer inquiries regarding products, services, policies, and processes.
• Resolve customer complaints and concerns efficiently while ensuring customer satisfaction.
• Provide accurate and timely information to customers.
• Build positive relationships and rapport with customers through effective communication.
• Document customer interactions, inquiries, complaints, and resolutions accurately in the system.
• Escalate complex customer issues to appropriate teams when required.
• Follow up on customer requests and ensure timely resolution.
• Collaborate with team members and internal departments to enhance service quality.
• Meet defined service levels, productivity targets, and quality standards.
• Adhere to company policies, processes, and customer service best practices.
• Contribute to continuous improvement initiatives aimed at enhancing the customer experience.

Expertise You’ll Bring:

• 2-5 years of experience in inbound customer support or customer service operations.
• Strong verbal and written communication skills with the ability to interact professionally with customers.
• Excellent business writing and email communication skills.
• Exceptional listening skills and attention to detail.
• Strong time management and organizational abilities.
• Ability to handle customer concerns with patience, empathy, and professionalism.
• Experience working in fast-paced customer service environments.
• Familiarity with customer support tools, CRM systems, and ticketing applications.
• Strong problem-solving and conflict-resolution skills.
• Ability to manage multiple customer interactions efficiently.
• Team-oriented mindset with the ability to collaborate effectively with colleagues.
• Customer-focused attitude and commitment to delivering high-quality service.
• Flexibility to work in shifts as required.
• Knowledge of additional languages will be an added advantage.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."