Customer Success Engineer

Innocode Software Pvt. Ltd.

Pune District

On-site

INR 350,000 - 500,000

Full time

14 days+

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Job summary

Innocode Ventures in Pune is seeking a customer success professional with 1-2 years of experience to help customers implement, adopt, and derive value from our SaaS products. This onsite role focuses on delivering key customer outcomes and ensuring successful deployments from day one.

You will work with cross-functional teams to ship high-quality outcomes, contribute to process improvements and best practices, and support mentoring or customer-facing activities as needed.

Qualifications

Experience in customer success or implementation engineering
Strong technical and communication skills
Ability to troubleshoot and educate customers

Responsibilities

Own key deliverables for the customer success team in Pune.
Collaborate with cross-functional stakeholders to ship high-quality outcomes.
Contribute to process improvements, documentation, and team best practices.
Support hiring, mentoring, or customer-facing activities as needed for the role.

Skills

Customer Success

Implementation

Support

SaaS

Onboarding

Job description

Help customers implement, adopt, and get value from our technical products.

Responsibilities

Own key deliverables for the customer success team in Pune.
Collaborate with cross-functional stakeholders to ship high-quality outcomes.
Contribute to process improvements, documentation, and team best practices.
Support hiring, mentoring, or customer-facing activities as needed for the role.

Requirements