Customer Success Consultant

Weekday (YC W21); Pune City; Sur place; INR 600 000 - 800 000; Plein temps

Avantages offerts par ce poste

Autonomy and ownership from day one

Opportunity to shape client success function

Collaborative, high-performing team

Résumé du poste

A leading client success agency in Pune is seeking a Customer Success Consultant to oversee client engagement post-onboarding. You will ensure smooth relationships while managing multiple accounts and developing scalable processes. Ideal candidates have 2-4 years in a digital marketing environment and exceptional communication skills. This full-time role offers the chance to make a significant impact in a collaborative, innovative setting.

Qualifications

• 2–4 years in a creative or digital marketing agency environment.
• Proven ability to manage multiple client accounts with varying needs.
• Solid understanding of creative production and campaign lifecycles.
• Strong communication skills — clear, empathetic, and confident.
• Experience in performance marketing, content-driven campaigns, or both.
• Track record of building or improving internal workflows and documentation.

Responsabilités

• Serve as the main point of contact for clients after onboarding.
• Understand each client’s business goals and ensure deliverables support them.
• Create scalable processes for client success and delivery.
• Manage timelines, task allocation, and dependencies across multiple projects.
• Track deliverables and proactively communicate progress to stakeholders.

Connaissances

Client Relationship Management

Project Coordination

Process Design

Communication

Marketing Workflow Knowledge

Outils

Notion

Trello

Asana

ClickUp

Description du poste

Overview

This range is provided by Weekday (YC W21). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

This role is for one of our clients. Industry: Business Development. Seniority level: Associate level. Min Experience: 2 years. Location: Bengaluru, Pune. JobType: full-time.

We’re looking for a Customer Success Consultant who can own the post-onboarding client journey — ensuring every engagement runs smoothly, delivers measurable results, and deepens the client’s trust in our work. This isn’t just about managing accounts; it’s about being the strategic partner clients turn to for guidance, clarity, and growth opportunities.

You’ll act as the glue between our clients and internal creative, media, and analytics teams — aligning expectations, streamlining processes, and ensuring deliverables consistently exceed expectations. If you thrive in fast-paced environments, are obsessed with organization, and know how to translate creative vision into operational excellence, this role is for you.

What You’ll Do

• Client Relationship Ownership: Serve as the main point of contact for clients after onboarding. Understand each client’s business goals and ensure deliverables directly support them. Conduct regular check-ins, performance reviews, and strategic conversations. Identify upsell opportunities, renewals, and potential risks to client retention.
• Process & Playbook Development: Create scalable processes for client success and delivery. Develop SOPs, templates, and feedback systems to ensure consistency and quality. Collaborate cross-functionally to integrate client feedback into workflows.
• Project & Delivery Coordination: Manage timelines, task allocation, and dependencies across multiple projects. Track deliverables and proactively communicate progress to stakeholders. Flag risks, scope changes, or blockers before they impact delivery.

What You’ll Bring

• 2–4 years in a creative or digital marketing agency environment.
• Proven ability to manage multiple client accounts with varying needs.
• Solid understanding of creative production and campaign lifecycles.
• Proficiency in project management and collaboration tools (Notion, Trello, Asana, ClickUp, etc.).
• Strong communication skills — clear, empathetic, and confident with both clients and internal teams.
• Experience in performance marketing, content-driven campaigns, or both.
• Track record of building or improving internal workflows and documentation.

Why You’ll Love It Here

• Autonomy and ownership from day one.
• Opportunity to help shape our client success function and processes.
• Work alongside a collaborative, high-performing team redefining creative delivery.
• Exposure to diverse industries, campaigns, and creative strategies.

Core Skills

Client Relationship Management | Project Coordination | Process Design | Communication | Marketing Workflow Knowledge

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Weekday (YC W21) by 2x

Get notified about new Customer Success Consultant jobs in Pune, Maharashtra, India.