Team Lead - Customer Service

Group Bayport

Gurugram District

On-site

INR 800,000 - 1,100,000

Full time

14 days+

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Job summary

A leading service provider in Gurugram is seeking a Team Lead for Customer Service to manage a dynamic team. The ideal candidate will possess 5-6 years of experience in customer communications and have a proven record of enhancing customer satisfaction. Responsibilities include leading representatives, developing strategies, and collaborating across departments. This full-time role offers a chance to significantly impact customer service operations.

Qualifications

5-6 years of experience in customer communications, including 2 years in a leadership role.
Ability to work well under pressure and in a fast-paced environment.

Responsibilities

Lead a team of customer service representatives.
Develop strategies to improve customer satisfaction.
Monitor team performance and provide coaching.
Handle escalated customer inquiries and complaints.
Collaborate with other departments to resolve customer issues.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Customer-focused mindset

CRM software proficiency

Microsoft Office suite

Education

Bachelor's degree in business administration or related field

Job description

Join to apply for the Team Lead - Customer Service role at Group Bayport

Summary

We are seeking a dynamic and experienced Team Lead for our Customer Service department. The ideal candidate will have 5-6 years of experience in customer communications and a proven track record of leading a team to provide exceptional customer service.

Job Title: Team Lead - Customer Service

Summary

We are seeking a dynamic and experienced Team Lead for our Customer Service department. The ideal candidate will have 5-6 years of experience in customer communications and a proven track record of leading a team to provide exceptional customer service.

Roles And Responsibilities

Lead a team of customer service representatives to ensure the delivery of high-quality services to our customers
Develop and implement strategies to improve customer satisfaction and loyalty
Monitor team performance and provide coaching and feedback to enhance productivity
Handle escalated customer inquiries and complaints in a professional and efficient manner
Collaborate with other departments to resolve customer issues and improve the overall customer experience
Ensure that team members are trained and equipped with the necessary tools and resources to succeed
Maintain accurate records of customer interactions and provide regular reports to management
Stay current on industry trends and best practices in customer service

Qualifications

Bachelor's degree in business administration or related field
5-6 years of experience in customer communications, with at least 2 years in a leadership role
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-focused mindset
Proficiency in CRM software and Microsoft Office suite
Ability to work well under pressure and in a fast-paced environment

If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity to lead our Customer Service team.

Seniority level