Customer Success Manager (Paid Media / Performance Marketing)

Segumento; Mumbai; On-site; INR 800,000 - 1,300,000; Full time

Job summary

Segumento seeks a proactive Customer Success Manager in Mumbai to manage end-to-end client relationships, campaign execution, and growth initiatives.

You will coordinate campaigns across channels, monitor performance, and drive optimization while maintaining strong client satisfaction and strategic partnership with internal teams.

Qualifications

• 2-6 years of experience in Account Management, Campaign Management, or Customer Success.
• Strong understanding of the digital advertising ecosystem.
• Excellent communication and stakeholder management skills.
• Analytical mindset with comfort around campaign metrics and reporting.

Responsibilities

• Act as the primary point of contact for assigned clients/accounts and build long-term relationships.
• Coordinate digital campaigns across multiple channels and monitor performance.
• Identify upsell and cross-sell opportunities and drive account growth.
• Analyze performance trends and translate data into actionable insights.
• Collaborate with internal teams to ensure timely delivery and alignment with client goals.

Skills

Account Management

Campaign Management

Customer Success

Digital advertising

Stakeholder management

Analytics

Multitasking

Ownership

Excel

Google Sheets

PowerPoint

Reporting tools

Tools

Excel

Google Sheets

PowerPoint

Reporting tools

Job description

Customer Success Manager (Paid Media / Performance Marketing)

2-6

Role Overview

We are looking for a highly driven and client-focused Customer Success Manager to manage end-to-end client relationships, campaign execution, and growth initiatives.

The ideal candidate should be comfortable handling multiple stakeholders, driving campaign performance, ensuring client satisfaction, and acting as a strategic partner between internal teams and clients.

Key Responsibilities

Client & Account Management

• Act as the primary point of contact for assigned clients/accounts
• Build strong long-term client relationships and ensure high customer satisfaction
• Understand client business goals, KPIs, and marketing objectives
• Conduct regular review calls, business updates, and performance discussions
• Manage client expectations and proactively address concerns/escalations

Campaign Management

• Coordinate for digital campaigns across multiple channels
• Monitor campaign delivery, pacing, optimization, and overall performance
• Track campaign KPIs and generate actionable insights

Customer Success & Growth

• Identify upsell and cross-sell opportunities within existing accounts
• Drive retention and account growth through strategic recommendations
• Support onboarding and smooth transition for new clients
• Ensure clients derive maximum value from Segumento’s offerings
• Maintain strong renewal and relationship metrics

Reporting & Analytics

• Analyze performance trends and recommend optimization strategies
• Translate data into meaningful business insights for clients
• Maintain accurate account documentation and communication records

Internal Collaboration

• Coordinate with internal teams to ensure timely delivery and execution
• Align campaign strategy with client expectations
• Escalate operational issues proactively and drive resolution
• Contribute towards improving internal processes and workflows

Required Skills & Qualifications

• 2–6 years of experience in: Account Management / Campaign Management/ Customer Success
• Strong understanding of digital advertising ecosystem
• Excellent communication and stakeholder management skills
• Analytical mindset with comfort around campaign metrics and reporting
• Ability to multitask and manage multiple accounts simultaneously
• Strong ownership and problem-solving abilities
• Proficiency in Excel, Google Sheets, PowerPoint, and reporting tools

Preferred Qualifications

• Experience working in AdTech, MarTech, or performance marketing companies
• Familiarity with DSPs, programmatic advertising, Meta Ads, Google Ads, or analytics tools
• Prior experience managing enterprise or high-growth startup clients