Customer Success Manager

Soul Ai; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Soul Ai in India is hiring a Customer Success Manager to build strong relationships with clients and ensure they derive maximum value from our products. You will guide onboarding, provide training, and advocate for customers across teams.

Join a collaborative environment where you monitor health metrics, resolve issues, and work with product and sales to align solutions with client goals, driving retention and satisfaction.

Qualifications

• Experience in customer success, account management, or a similar role.
• Excellent communication, problem-solving, and relationship-building skills.
• Knowledge of customer success metrics and tools (e.g., CRM software).
• Ability to work cross-functionally with product, engineering, and sales teams.

Responsibilities

• Manage customer relationships and ensure satisfaction with our products/services
• Onboard new customers and provide training and support
• Advocate for customers, resolving issues and recommending solutions
• Monitor customer health metrics and identify opportunities for improvement
• Collaborate with product and sales teams to ensure customer needs are met

Skills

Customer success

Account management

Cross-functional collaboration

CRM proficiency

Tools

CRM software

Job description

As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products.

You will work closely with customers to resolve issues, provide training, and help them achieve their goals.

Key Responsibilities

• Manage customer relationships and ensure satisfaction with our products/services
• Onboard new customers and provide training and support
• Act as the customers advocate, resolving issues and recommending solutions
• Monitor customer health metrics and identify opportunities for improvement
• Collaborate with product and sales teams to ensure customer needs are met

Key Qualifications

• Experience in customer success, account management, or a similar role
• Excellent communication, problem-solving, and relationship-building skills
• Knowledge of customer success metrics and tools (e. g. , CRM software)
• Ability to work cross-functionally with product, engineering, and sales teams.

Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, India