Customer Success Manager

Rythugaru; Hyderabad; Hybrid; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Performance bonus tied to retention

Health insurance for you and family

Visible impact on farmer success

Career progression to senior roles

Collaborative team culture

Hybrid work in Hyderabad

Job summary

Rythugaru India Private Limited is seeking a dedicated Customer Success professional to own the post-sale journey for farmers. You will respond across phone, WhatsApp, email, and in-app chat, build trust, and run retention campaigns to reduce churn.

Location-based hybrid role in Hyderabad, with travel for farmer meetups and field visits. English, Hindi, and Telugu fluency are essential, along with strong empathy and data-driven metrics experience.

Qualifications

• 3+ years in customer success, account management, or customer support.
• Fluency in Hindi and Telugu is mandatory; English proficiency for internal communication.
• Exceptional empathy and communication skills.
• Experience with CRM tools (HubSpot, Salesforce, Freshdesk) and support ticketing systems.
• Data-driven approach to customer success - comfortable tracking NPS, CSAT, churn, and engagement metrics.
• Willingness to travel occasionally for farmer meetups and field visits.

Responsibilities

• Own the post-sale farmer journey - onboarding, engagement, issue resolution, and retention.
• Respond to farmer queries across phone, WhatsApp, email, and in-app chat with empathy and speed.
• Proactively identify at-risk farmers and run retention campaigns to reduce churn.
• Collect structured feedback from farmers and share actionable insights with the product team.
• Build and update help documentation, FAQ articles, and training materials in multiple languages.
• Collaborate with field operations to escalate and resolve complex on-ground issues.

Skills

Hindi

Telugu

English

Empathy

Communication

CRM tools

NPS tracking

Tools

HubSpot

Salesforce

Freshdesk

Job description

Be the voice of our farmers. Resolve issues, gather feedback, and ensure every farmer on our platform succeeds and stays engaged.

Responsibilities

• Own the post-sale farmer journey - onboarding, engagement, issue resolution, and retention.
• Respond to farmer queries across phone, WhatsApp, email, and in-app chat with empathy and speed.
• Proactively identify at-risk farmers and run retention campaigns to reduce churn.
• Collect structured feedback from farmers and share actionable insights with the product team.
• Build and update help documentation, FAQ articles, and training materials in multiple languages.
• Collaborate with field operations to **escalate** and resolve complex on-ground issues.

Requirements

• 3+ years of experience in customer success, account management, or customer support roles.
• Fluency in Hindi and Telugu is mandatory; English proficiency is required for internal communication.
• Exceptional empathy and communication skills - able to build trust with users from diverse backgrounds.
• Experience with CRM tools (HubSpot, Salesforce, Freshdesk, or similar) and support ticketing systems.
• Data-driven approach to customer success - comfortable tracking NPS, CSAT, churn, and engagement metrics.
• Willingness to occasionally travel for farmer meetups, training sessions, and field visits.

What we offer

• Performance bonuses tied to retention and satisfaction metrics.
• Health insurance and wellness support for you and your family.
• Direct, daily impact on farmer success stories - your work is visible and celebrated.
• Career path to Senior CSM, Team Lead, or Product Operations roles.
• Collaborative, supportive team culture with regular team outings.
• Hybrid work with a friendly Hyderabad office environment.

Department: Customer Success. Experience: 3-5 years. Location: Hyderabad.