Customer Success Manager

Tarento Group; Bengaluru; In loco; INR 1.200.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

Tarento Group in Bengaluru is seeking an account growth leader to scale Build engagements across Nordic and Indian accounts. You will drive renewals, expansions and new engagements by turning relationships into larger projects.

You will write strategic account plans, engage senior client stakeholders beyond procurement, and coordinate with sales, delivery, and client teams. International travel to the US, Nordics or broader Europe is welcomed.

Competenze

• Proven ability to grow accounts by selling new kinds of work, not only renewals.
• Strong client relationship skills with senior leaders.

Mansioni

• Own revenue growth across existing accounts: renewals, extensions and new Build projects.
• Write and run an account plan for each priority account: decision makers, problems, offers, next steps.
• Engage with C-suite and senior stakeholders beyond procurement to secure outcomes.
• Turn existing relationships into Build work, e.g., moving on-site teams into managed services (AURORA) or selling fixed-price assessments.
• Collaborate with account managers from other units for cross-account selling.
• Lead and coach a young team, with monthly account reviews.
• Conduct quarterly business reviews focused on outcomes and future steps.
• Handover new clients from New Business after project starts and grow them.

Descrizione del lavoro

Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams combine Nordic values with Indian expertise to deliver innovative, scalable, and high-impact solutions.

We're proud to be recognized as a Great Place to Work, a testament to our inclusive culture, strong leadership, and commitment to employee well-being and growth. At Tarento, you’ll be part of a collaborative environment where ideas are valued, learning is continuous, and careers are built on passion and purpose.

About the role.

Our existing clients are where the fastest growth is. Many know us for supplying skilled people; few yet know us for delivering outcomes. You will turn those relationships into larger, longer-term Build work, starting with our Nordic and India accounts.

What you will do

• Own revenue growth across existing accounts: renewals, extensions and new Build projects
• Write and run an account plan for each priority account: decision makers, problems, offers, next steps
• Get Tarento in front of the people who own outcomes (CIOs, heads of apps, data and business units), beyond procurement
• Turn existing relationships into Build work, for example moving on-site teams into managed services (AURORA) or selling fixed-price assessments
• Work with account managers from other business units for cross-account selling
• Lead, coach & grow a young team, with monthly account reviews
• Run quarterly business reviews with clients, focused on outcomes delivered and what comes next
• Take over new clients from New Business after their first project and grow them

  What success looks like in year one

  • Contracts signed in existing accounts against target
  • An account plan and named senior contact for every priority account
  • Paid assessments or new Build projects in at least five accounts where we mainly supplied people before
  • Renewal rate of existing revenue at or above plan

  Who you are

  • You have grown accounts by selling new kinds of work, not only by renewing what was there
  • You build trust with senior client leaders and are comfortable asking for introductions
  • You understand delivery well enough to shape realistic proposals with presales and delivery leads
  • You coordinate across sales, delivery and client teams without formal authority over all of them
  • You are open to regular international travel, to the US, the Nordics or wider Europe (valid US and Schengen visas are an advantage)
  • Useful: experience with Nordic clients or public-sector and GovTech accounts in India