Customer Success Manager

Graphy Inc.; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Collaborative work environment

Exposure to global business operations

Job summary

A fast-growing creator-tech SaaS platform in Bengaluru is looking for a Customer Success Manager to manage post-onboarding customer relationships for US-based clients. The role requires strong communication skills and experience in customer success or account management. Responsibilities include driving product adoption, managing renewals, and collaborating with internal teams to enhance customer satisfaction. Ideal candidates will have 1-2 years of related experience and a customer-centric mindset. This full-time position offers an opportunity to impact business growth significantly.

Qualifications

• 1–2 years of experience in Customer Success, Account Management, or Technical Support.
• Strong communication and relationship-building skills.
• Experience working with SaaS platforms; EdTech experience is a plus.

Responsibilities

• Own and manage customer relationships post-onboarding.
• Drive product adoption by understanding customer goals.
• Handle customer escalations with a solution-oriented approach.

Skills

Customer Success

Account Management

Technical Support

Communication

Relationship Building

Problem Solving

Job description

Customer Success Manager (US Shift)

Shift Timings: 7:00 PM – 4:00 AM IST (US Shift)

Experience: 1–2 Years

Working Days: 5 Days a Week

About the Role

We are looking for a proactive and customer-focused Customer Success Manager to support creators and businesses using Graphy, our creator-tech SaaS platform. In this role, you will own post‑onboarding customer relationships, drive product adoption, identify growth opportunities, and ensure long‑term customer retention for our US‑based customers.

Key Responsibilities

• Own and manage customer relationships post‑onboarding, acting as the primary point of contact
• Drive product adoption by understanding customer goals and ensuring successful platform usage
• Proactively manage renewals, identify account upgrade opportunities, and minimize churn
• Develop and execute customer success plans to maximize value realization
• Identify growth opportunities within existing accounts through upsell and cross‑sell initiatives
• Handle customer escalations with a solution‑oriented approach to ensure satisfaction
• Collaborate closely with Product, Support, and internal teams to relay customer feedback and improve the overall customer experience

Requirements

• 1–2 years of experience in Customer Success, Account Management, or Technical Support
• Strong communication, relationship‑building, and problem‑solving skills
• Experience working with SaaS platforms; EdTech experience is a plus
• Ability to manage multiple accounts and priorities in a fast‑paced environment
• Customer‑centric mindset with a focus on outcomes and long‑term value

Why Join Us

• Work with a fast‑growing creator‑tech SaaS platform
• Gain exposure to US‑based customers and global business operations
• Collaborative, growth‑oriented work environment
• Opportunity to directly impact customer success and business growth

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

Industries: Software Development