Associate Manager - Customer Success (B2B SaaS, US)

WLEN WorldJobs LLP; Delhi; On-site; INR 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Flexible work hours

Salary advance

Maternity/Paternity leave benefits & &

Butler & Concierge services

Team Off‑sites & Celebrations

Job summary

WLEN WorldJobs LLP seeks an Associate Manager - Customer Success for a US-facing B2B SaaS platform. You will build strong client relationships, drive revenue growth, and reduce churn through onboarding, adoption, and strategic reviews.

The role requires 4–6 years in customer success or account management, with strong collaboration across Sales, Product, and Operations, plus the ability to demo products and present optimization plans.

Qualifications

• 4–6 years of experience in the internet/technology industry.
• Experience in Customer Success and Account management.
• Exposure to pre-sales activities, including product demos, onboarding, and performance reviews.
• Ability to analyze data-driven advertising performance metrics and optimize strategies.

Responsibilities

• Serve as the primary contact and trusted advisor for assigned clients.
• Proactively engage with clients to understand objectives, monetization goals, and challenges, and provide strategic recommendations.
• Collaborate with Sales, Product, and Operations to onboard, implement, and support clients.
• Conduct regular performance reviews and analyze client monetization stacks, identifying improvement opportunities.
• Monitor advertising performance and provide insights on trends and growth opportunities.
• Deliver product demos and educate clients on best practices and new features.
• Resolve client inquiries promptly and escalate when needed.
• Support pre-sales activities with product demonstrations and technical information.
• Stay updated on industry trends and competitors to provide valuable recommendations.

Skills

Customer Success

Account management

Pre-sales activities

Product demos

Onboarding

Performance reviews

Data analytics

Optimization strategies

Education

B.E./B.Tech (IT / CSE / ECE)

MBA degree

Job description

Associate Manager - Customer Success (B2B SaaS, US)

Experience / Skills:
4 to 6 years of experience, Customer Success, Account management, Experience in the internet/technologyindustry, Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations. Analyzing data-driven advertising performance metrics and building optimization strategies.

Company Size:

Large-scale / Global

Experience Required:

4 - 6 years

Working Days:

5 days/week

Role & Responsibilities

As an Associate Manager - Customer Success, you are someone who comes with 2-3 years of Account Management/Business Development/ problem solving / hustling experience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship‑building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self‑motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off‑sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest‑free loans
• Fully‑equipped Gym
• Education Sponsorship Programs