Customer Success Manager

SourcingXPress; Maharashtra; On-site; INR 500,000 - 600,000; Full time

Job summary

SourcingXPress is seeking a B2B Customer Success Manager for Candidate Success focused on the US market. The role manages onboarding, policy walkthroughs, mock interviews, and progress tracking for US-based candidates, requiring evening/early morning shifts.

Hybrid work model with a Baner office presence and remote elements. Strong English communication and CRM proficiency are essential for transparent, proactive candidate engagement.

Qualifications

• 2–5 years in customer success, candidate management, or client servicing.
• Excellent spoken and written English; empathetic communicator.
• Familiarity with CRM tools and meticulous record‑keeping.

Responsibilities

• Own candidate success from enrollment through placement and be the primary contact.
• Walk new candidates through policies, terms, and processes at onboarding.
• Assist candidates with interview form completion, applications, and docs.
• Schedule and coordinate mock interviews; ensure feedback is provided.
• Track progress at each stage; follow up on pending actions to move candidates forward.
• Maintain transparent updates on status, next steps, and timelines.
• Handle leads and support conversion through timely follow‑ups.
• Conduct calls with US-based candidates including evening/early morning slots.
• Maintain notes in CRM and report metrics to management.

Skills

Customer Success

CRM Tools

English Proficiency

Coordination

Evening/Morning Shifts

Tools

CRM software

Job description

B2B Customer Success Manager – Candidate Success (US Market)

We’re looking for a Customer Success Manager to own candidate success end‑to‑end from onboarding and policy walkthroughs to mock interviews, progress tracking, and interview readiness, ensuring every US‑based candidate moves through their journey smoothly and with full transparency. This role involves evening and/or early morning shifts to align with US time zones.

Salary Range: ₹5‑6 Lacs PA

Key Responsibilities

• Own candidate success from enrollment through placement, acting as the candidate’s primary point of contact.
• Conduct policy walkthroughs with new candidates, clearly explaining program terms, processes, and expectations at onboarding.
• Assist candidates with interview form fill‑ups, applications, and related documentation.
• Schedule and coordinate mock interviews; ensure candidates complete them and receive feedback.
• Track candidate progress at every stage; proactively follow up on pending actions and keep candidates moving forward.
• Maintain complete transparency with candidates – regular updates on their status, next steps, and timelines.
• Handle and nurture leads; support conversion through timely follow‑ups.
• Conduct calls with US‑based candidates, including evening/early‑morning slots.
• Maintain accurate, up‑to‑date notes on all candidate interactions and progress in the CRM; report metrics to management.

Work Schedule

• Hybrid: mix of on‑site (Baner office) and remote work.
• Rotational shifts aligned to US time zones (evening and/or early morning calls required).

Requirements

• 2–5 years in customer success, candidate management, or client servicing (IT staffing, edtech, or career services preferred).
• Excellent spoken and written English; clear, empathetic, and transparent communicator.
• Strong coordination and follow‑up discipline – able to manage many candidates in parallel.
• Willingness to work evening/early morning shifts.
• Familiarity with CRM tools and meticulous record‑keeping.