Customer Success Specialist

DemandNXT; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary and company benefits

Opportunity for career development in client management

Job summary

A rising customer service company seeks a Customer Success Specialist in Bengaluru. This role is ideal for fresh graduates eager to support customer success and manage client needs. Responsibilities include client communication, problem resolution, and maintaining client relations. Candidates should possess excellent communication skills, a strong client mindset, and be able to adapt quickly. This full-time position involves night shifts to cater to US time zones, offering opportunities for growth in a dynamic and collaborative environment.

Qualifications

• Freshers with 0–6 months of relevant experience are welcome.
• Strong communication skills are essential.

Responsibilities

• Handle client communication and ensure timely updates.
• Coordinate with internal teams for client deliverables.
• Build strong rapport with clients to maintain long-term relationships.
• Respond to and resolve customer queries promptly.

Skills

Excellent spoken and written English

Strong willingness to assist and handle clients

Ability to think critically

Quick learner in a fast-paced environment

Basic understanding of CRM tools

Tools

MS Office

CRM tools

Ticketing systems

Job description

Note: Please read the job description carefully before you apply. Please don't submit applications without reviewing the requirements. If you don't get a response from us, it may be because your profile doesn't match the criteria.

Customer Success Specialist (Fresher)

Location: On-site (Night Shift)

Experience: 0–6 Months

Work Mode: Full-time

Mode: Face-to-Face only (No virtual interviews)

Rounds: 2 rounds of in-person interviews

About the Role

We are seeking an enthusiastic and customer‑focused Customer Success Specialist to join our team. This is an excellent opportunity for fresh graduates who are eager to build a career in customer success. You will assist in managing customer queries, supporting project execution, and ensuring a smooth and positive customer experience.

The ideal candidate is a strong communicator, a proactive problem‑solver, and someone willing to learn and grow in a fast‑paced environment.

Key Responsibilities

• Handle client communication and ensure timely updates
• Coordinate with internal teams for client deliverables
• Document client needs, feedback, and expectations
• Build strong rapport and maintain long‑term client relationships
• Respond to and resolve customer queries promptly and professionally
• Support customer retention through effective post‑sales engagement
• Track and coordinate customer tasks and project‑related activities
• Work closely with Sales & Support teams
• Maintain accurate customer interaction records and feedback
• Work in night shifts to support customers across the US time zones.

Required Skills & Qualifications

• Experience: 0–6 months & Freshers welcome
• Communication: Excellent spoken and written English
• Customer/Client Mindset: Strong willingness to assist and handle clients professionally
• Problem‑Solving: Ability to think critically and provide effective solutions
• Adaptability: Quick learner with the ability to work in a fast‑paced environment
• Technical Skills: Basic understanding of CRM tools, ticketing systems & MS Office (training will be provided)
• Availability: Must be willing to work from the office on night shifts

Why Join Us?

• Competitive salary and company benefits.
• Opportunity to build a strong foundation in client management & customer success
• Work in a dynamic, collaborative, and customer‑centric environment

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries: Advertising Services