Customer Success Manager

Brilworks; Ahmedabad District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Brilworks is seeking a Customer Success Manager in Ahmedabad, India to guide customers from onboarding to event execution. The ideal candidate will manage multiple client relationships while providing outstanding support.

The role requires strong problem-solving and communication skills, with the ability to multitask effectively in a fast-paced environment. Experience in SaaS or technology products is preferred, along with a customer-first mindset.

Qualifications

• 3-6 years of Customer Success, Customer Support, or Account Management experience.
• Experience supporting SaaS or technology products preferred.
• Excellent written and verbal English communication skills.

Responsibilities

• Onboard, train, and support customers on the platform.
• Provide customer support via chat, phone, and virtual meetings.
• Troubleshoot issues and ensure successful event execution.
• Build strong customer relationships and drive customer satisfaction.

Skills

Customer Success Management

Technical Support

Problem-solving

Excellent Communication

Multitasking

Tools

Intercom

HubSpot

Slack

Dialpad

Google Workspace

Job description

Experience

3-6 Years ( Atleast 1 Year in SaaS/Product-based company experience)

Shift

Night Shift (6:30 PM – 3:30 AM) / (07.30 PM - 4.30 AM)

Role Overview

We are looking for a Customer Success Manager to support and guide customers throughout their journey, from onboarding to event execution. The ideal candidate will be customer-focused, tech-savvy, and skilled at managing multiple client relationships.

Key Responsibilities

• Onboard, train, and support customers on the platform.
• Provide customer support via chat, phone, and virtual meetings.
• Troubleshoot issues and ensure successful event execution.
• Build strong customer relationships and drive customer satisfaction.
• Collaborate with Product, Sales, and Marketing teams to improve the customer experience.
• Document customer feedback and suggest product improvements.

Requirements

• 3-6 years of Customer Success, Customer Support, or Account Management experience.
• Experience supporting SaaS or technology products preferred.
• Excellent written and verbal English communication skills.
• Strong problem-solving, multitasking, and organizational abilities.
• Customer-first mindset with attention to detail.

Tools

Intercom, HubSpot, Slack, Dialpad, Google Workspace.