Customer Success Executive / Manager

Elision Technolab; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Elision Technolab is seeking a Customer Success Manager to drive onboarding, adoption, and retention for clients in India. You will coordinate cross-functional efforts to ensure seamless implementation and ongoing satisfaction, while promoting product value and Upsell opportunities.

The role requires strong communication, relationship-building, and the ability to train teams and customers on brand standards. Join a dynamic team focused on delivering exceptional customer experiences.

Qualifications

• Proven work experience as a Customer Success Manager or similar role.
• Experience promoting value through customer experience and brand image.
• Strong communication and relationship-building abilities.
• Experience in managing diverse teams and training per company standards.

Responsibilities

• Coordinate process milestones for clients and employees to align goals.
• Assist customers with setting up and navigating programs or software.
• Promote the value of the product to clients.
• Establish clear client retention goals and monitor progress.
• Upsell services and products while maintaining brand image.
• Support training material creation and educational content.
• Review customer complaints and work on improving experience.
• Provide end-to-end client coordination from start to finish.
• Promptly close leads generated by Top Management.

Skills

Team Coordination

CRM Tools

Account Management

Product Demo

Customer Support

Communication skills

Customer Retention

Issue Resolution

Client Handling

Tools

CRM Tools

Job description

Job Role

• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Establish clear client retention goals
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Comprehensive Client Coordination from start to finish
• Promptly closing leads generated by Top Management

Requirements and skills

• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards

Required Skills

• Team Coordination
• CRM Tools
• Account Management
• Product Demo
• Customer Support
• Communication skills
• Customer Retention
• Issue Resolution
• Client Handling