Customer Success Intern

NimbusPost; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

NimbusPost in India seeks an enthusiastic sales/customer success professional to support key accounts and drive growth in the logistics space. You will engage with clients, resolve issues, and help identify upsell opportunities.

The role emphasizes collaboration with internal teams, clear communication, and regular reporting to ensure high customer satisfaction and retention.

Qualifications

• 0-6 months of experience in sales or related field (e.g., marketing).
• Strong understanding of internet industry trends and technologies.
• Excellent written and verbal communication for effective collaboration with customers.
• Ability to work independently as well as part of a team.

Responsibilities

• Provide exceptional client support to ensure high levels of satisfaction and retention.
• Identify opportunities for growth and upselling/cross-selling within existing accounts.
• Collaborate with internal teams to resolve issues and improve overall customer experience.
• Develop strong relationships with clients through regular communication, meetings, and reporting.

Skills

Communication skills

Client relationship

Team collaboration

Job description

Roles and Responsibilities :

• Provide exceptional client support to ensure high levels of satisfaction and retention.
• Assist in identifying opportunities for growth and upselling/cross-selling within existing accounts.
• Collaborate with internal teams to resolve issues and improve overall customer experience.
• Develop strong relationships with clients through regular communication, meetings, and reporting.

Job Requirements :

• 0-6 month of experience in sales or a related field (e.g., marketing).
• Strong understanding of the internet industry trends and technologies.
• Excellent written and verbal communication skills for effective collaboration with customers.
• Ability to work independently as well as part of a team towards common goals.