Customer Success Executive- Channel Partner

Office24by7 Technologies; Hyderabad; On-site; INR 600,000 - 750,000; Full time

Job summary

Office24by7 Technologies in Hyderabad is seeking a Customer Success Executive for Channel Partners to manage referral, reseller and technology-partner relationships, drive onboarding and enablement, and identify new opportunities.

You will coordinate with sales, presales, product and support teams to enable partners, develop joint business plans, and track performance, revenue, and engagement, with a focus on CPaaS, cloud telephony, and CRM solutions.

Qualifications

• 4 to 6 years in partner success, channel sales, or B2B SaaS account management.
• Experience managing relationships with resellers, referral partners, system integrators, or technology partners.
• Strong onboarding, training, pipeline management, and sales enablement knowledge.
• Excellent communication, presentation, negotiation, and relationship management skills.
• Experience with CRM tools and preparing partner performance reports.

Responsibilities

• Manage relationships with referral partners, resellers, white-label partners, and tech integration partners.
• Drive partner onboarding, product training, sales enablement, and go-to-market readiness.
• Help partners identify target customers, develop sales pipelines, and generate qualified opportunities.
• Conduct partner review meetings to track leads, demos, proposals, closures, revenue, and partner engagement.
• Coordinate product demos, commercial proposals, technical discussions, and sales support.
• Help partners position Office24by7 solutions, including cloud telephony, CRM, WhatsApp Business API, and AI voice bots.
• Work closely with internal sales, presales, product, and technical teams to resolve partner queries and support opportunities.
• Develop partner-specific business plans, sales targets, and activation plans.
• Re-engage inactive partners and identify opportunities to improve partner productivity.
• Support joint marketing activities, webinars, customer meetings, and demand-generation initiatives.
• Maintain accurate partner information, opportunity updates, forecasts, and activity records in the CRM.
• Collect partner feedback and communicate recurring product, pricing, and service requirements to internal teams.

Skills

Partner success

Channel sales

CRM reports

Communication skills

Negotiation

Job description

Role: Customer Success Executive Channel Partners

Experience: 4 to 6 years;

Openings: 2
Compensation: 6 to 7.50 LPA

Key Responsibilities

• Manage relationships with existing referral partners, resellers, white-label partners, and technology integration partners.
• Drive partner onboarding, product training, sales enablement, and go-to-market readiness.
• Help partners identify target customers, develop sales pipelines, and generate qualified opportunities.
• Conduct regular partner review meetings to track leads, demos, proposals, closures, revenue, and partner engagement.
• Coordinate product demonstrations, commercial proposals, technical discussions, and sales support.
• Help partners position Office24by7 solutions, including cloud telephony, CRM, WhatsApp Business API, and AI voice bots.
• Work closely with internal sales, presales, product, and technical teams to resolve partner queries and support opportunities.
• Develop partner-specific business plans, sales targets, and activation plans.
• Re-engage inactive partners and identify opportunities to improve partner productivity.
• Support joint marketing activities, webinars, customer meetings, and demand-generation initiatives.
• Maintain accurate partner information, opportunity updates, forecasts, and activity records in the CRM.
• Collect partner feedback and communicate recurring product, pricing, and service requirements to internal teams.

Required Skills and Experience

• 4 to 6 years of experience in partner success, channel sales, partner management, customer success, or B2B SaaS account management.
• Experience managing business relationships with resellers, referral partners, system integrators, or technology partners.
• Strong understanding of partner onboarding, product training, pipeline management, and sales enablement.
• Ability to influence partners to generate opportunities and achieve revenue targets.
• Excellent communication, presentation, negotiation, and relationship-management skills.
• Experience working with CRM tools and preparing sales or partner performance reports.

Preferred Experience

• B2B SaaS, CPaaS, cloud telephony, CRM, unified communications, contact-center solutions, or marketing automation.
• Experience with white-label or reseller business models.
• Exposure to ERP companies, IT service providers, software vendors, and system integrators.
• Experience managing multiple partners and working with defined revenue targets.