Customer Success Executive

Jain International Trade Organisation - India; Indore District; On-site; INR 180,000 - 240,000; Full time

Job summary

Academia by Serosoft is hiring a Customer Success Executive (Fresher) to join our Indore-based team. You will partner with educational institutions to onboard and effectively utilize our SIS and Education ERP solutions, ensuring a seamless customer experience.

As a fresher, you will build relationships, gather feedback, and coordinate with internal teams to resolve issues. Training sessions and demos will be part of your duties to drive adoption and satisfaction.

Qualifications

• Freshers (0–1 year) in Customer Success or related fields.

Responsibilities

• Build and maintain strong relationships with assigned customers.
• Assist clients in onboarding and adopting Academia by Serosoft solutions.
• Understand customer requirements and provide appropriate product guidance.
• Coordinate with internal teams to ensure timely issue resolution.
• Track customer requests and follow up until closure.
• Conduct product demonstrations and user training sessions when required.
• Maintain accurate customer records and prepare regular status reports.
• Gather customer feedback and share insights with product and support teams.
• Ensure high customer satisfaction and contribute to customer retention.

Job description

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

Job Description – Customer Success Executive (Fresher)

Location: Indore

Department: Customer Success

Experience: Fresher (0–1 Year)

About Academia by Serosoft

Academia by Serosoft is a leading AI-powered Student Information System (SIS) and Education ERP solution, trusted by 400+ educational institutions across 30+ countries. We are committed to transforming the education ecosystem through innovative technology and exceptional customer experiences.

Role Overview

We are looking for enthusiastic and customer-focused freshers to join our Customer Success team. As a Customer Success Executive, you will work closely with educational institutions, helping them adopt and effectively utilize our products while ensuring a seamless customer experience.

Key Responsibilities

• Build and maintain strong relationships with assigned customers.
• Assist clients in onboarding and adopting Academia by Serosoft solutions.
• Understand customer requirements and provide appropriate product guidance.
• Coordinate with internal teams to ensure timely issue resolution.
• Track customer requests and follow up until closure.
• Conduct product demonstrations and user training sessions when required.
• Maintain accurate customer records and prepare regular status reports.
• Gather customer feedback and share insights with product and support teams.
• Ensure high customer satisfaction and contribute to customer retention.