Customer Success Executive

Greatify; Bengaluru; On-site; INR 360,000 - 540,000; Full time

Job summary

Greatify.ai in Bengaluru is seeking a Customer Success Executive to onboard new clients, guide platform setup and usage, and ensure a smooth user experience. You will handle customer queries, provide training, conduct demonstrations, and maintain regular follow-ups to improve satisfaction.

The role requires freshers to 3 years ERP experience, with strong communication and MS Office skills. Join us to drive engagement and success for our customers.

Qualifications

• Freshers to 3 years in ERP implementation or customer-facing roles.
• Excellent communication and customer handling skills.
• Strong interpersonal and relationship-building abilities.
• Basic problem-solving and coordination skills.
• Ability to explain product features clearly to customers.
• Customer-focused with a positive attitude.
• MS Office skills: Excel, Word, PowerPoint.

Responsibilities

• Onboard new customers and guide them through platform setup and usage.
• Handle customer queries and provide timely support.
• Conduct product demonstrations and basic training sessions for users.
• Maintain regular follow-ups with customers to ensure satisfaction.
• Coordinate with internal teams for issue resolution and support.
• Build positive relationships with customers and ensure a smooth experience.
• Gather customer feedback and share insights with internal teams.
• Support customers in understanding platform features and workflows.
• Visit client locations for onboarding, training, or support whenever required.

Skills

Good communication

Interpersonal skills

Problem-solving

Product explanation

Customer focus

MS Office

Multi-tasking

Job description

Eligibility: Freshers to 3 years of experience in ERP implementation/Customer-facing roles.

Company Description

At Greatify.ai, we are building a next-generation exam platform that delivers measurable academic outcomes at scale. We have powered 300K+ exams, generated 3M+ AI-driven questions, and AI-evaluated 50K+ answer sheets across 15+ universities and institutions. Our platform is transforming assessments with speed, accuracy, and intelligence, enabling institutions to conduct smarter, faster, and more reliable evaluations.

Job Description:

The Customer Success Executive will manage and support assigned customers, including onboarding new clients and ensuring a smooth user experience. The role involves handling customer queries, providing platform guidance, conducting training sessions, and maintaining regular follow-ups to improve customer satisfaction and engagement. The executive will also coordinate with internal teams to resolve issues and support overall customer success.

Key Responsibilities:

• Onboard new customers and guide them through platform setup and usage
• Handle customer queries and provide timely support
• Conduct product demonstrations and basic training sessions for users
• Maintain regular follow-ups with customers to ensure satisfaction
• Coordinate with internal teams for issue resolution and support
• Build positive relationships with customers and ensure a smooth experience
• Gather customer feedback and share insights with internal teams
• Support customers in understanding platform features and workflows
• Visit client locations for onboarding, training, or support whenever required

Key Skills:

• Good communication and customer handling skills
• Strong interpersonal and relationship-building abilities
• Basic problem-solving and coordination skills
• Ability to explain product features clearly to customers
• Customer-focused and positive attitude
• Basic knowledge of MS Office tools (Excel, Word, PowerPoint)
• Ability to manage multiple tasks and customers simultaneously

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.