Customer Success Executive

JITO; Indore District; On-site; INR 200,000 - 320,000; Full time

Job summary

Academia by Serosoft in Indore is seeking a Customer Success Executive for an onsite Fresher role. You will collaborate with educational institutions to adopt our SIS and Education ERP, guiding onboarding and effective product usage to ensure a smooth customer experience.

In this entry-level position, you will build relationships, coordinate with internal teams, perform product demonstrations, and track requests from initiation to closure, aiming for high satisfaction and retention.

Qualifications

• Experience: Fresher (0–1 Year)

Responsibilities

• Build and maintain strong relationships with assigned customers.
• Assist clients in onboarding and adopting Academia by Serosoft solutions.
• Understand customer requirements and provide appropriate product guidance.
• Coordinate with internal teams to ensure timely issue resolution.
• Track customer requests and follow up until closure.
• Conduct product demonstrations and user training sessions when required.
• Maintain accurate customer records and prepare regular status reports.
• Gather customer feedback and share insights with product and support teams.
• Ensure high customer satisfaction and contribute to customer retention.

Job description

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

Job Description – Customer Success Executive (Fresher)

Location: Indore

Department: Customer Success

Experience: Fresher (0–1 Year)

About Academia by Serosoft

Academia by Serosoft is a leading AI-powered Student Information System (SIS) and Education ERP solution, trusted by 400+ educational institutions across 30+ countries. We are committed to transforming the education ecosystem through innovative technology and exceptional customer experiences.

Role Overview

We are looking for enthusiastic and customer-focused freshers to join our Customer Success team. As a Customer Success Executive, you will work closely with educational institutions, helping them adopt and effectively utilize our products while ensuring a seamless customer experience.

Key Responsibilities

• Build and maintain strong relationships with assigned customers.
• Assist clients in onboarding and adopting Academia by Serosoft solutions.
• Understand customer requirements and provide appropriate product guidance.
• Coordinate with internal teams to ensure timely issue resolution.
• Track customer requests and follow up until closure.
• Conduct product demonstrations and user training sessions when required.
• Maintain accurate customer records and prepare regular status reports.
• Gather customer feedback and share insights with product and support teams.
• Ensure high customer satisfaction and contribute to customer retention.