Junior Customer Success Executive

Abmiro; Pune District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Feel good factor / impact driven work

Ownership driven work

Job stability

Provident Fund, Insurance, personal成长

Job summary

Abmiro, Pune-based SaaS company behind Rekart, is hiring a Customer Success Executive with 0-2 years of experience. You will serve as the technical point of contact, helping clients adopt Rekart, troubleshoot issues, and drive their success.

Ideal candidates are graduates in IT/CS with strong communication and problem-solving skills. Fresher or 1–2 years in technical support are welcome; training will be provided.

Qualifications

• Graduate or post-graduate in IT/CS (BE/BTech/BSc/MSc).
• Fresher or 1–2 years in technical customer support / SaaS product support.
• Strong technical background with the ability to troubleshoot complex issues.

Responsibilities

• Serve as the customers' primary technical contact via phone, email and chat.
• Understand client requirements and goals to drive value from Rekart.
• Assist with setup, configuration and onboarding on the platform.
• Provide quick solutions or workarounds to customer queries.
• Coordinate with the tech team for issues, enhancements and feature requests.
• Deliver technical training and share resources to maximize product use.
• Identify opportunities to optimize customer workflows with Rekart.
• Act as a liaison between customers and internal teams for effective issue resolution.
• Maintain up-to-date knowledge of product features and updates.

Skills

Strong communication

Customer-focused

Problem solving

Technical troubleshooting

Education

Bachelor's in CS/Engineering

Job description

Hiring freshers - 0-2 years of Experience

for Customer Success Executive

As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc).

About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, seeks smart and talented individuals. Rekart (https://rekart.io/) is an end-to-end SaaS platform for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting, and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

Requirements

Role & Responsibilities

• Serve as customers' primary technical point of contact, offering expert guidance and support through phone calls, email, and chat.

• Collaborate with clients to understand their unique requirements and goals

• Assist with the setup, configuration, and onboarding of customers on the platform

• Provide quick solutions or workarounds to client queries

• Coordinate with the technology team for possible issues/enhancements/feature requests

• Provide technical training and support resources to ensure customers can maximize the value of our software.

• Proactively identify opportunities to optimize and enhance customer workflows using our product.

• Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.

• Maintain a deep understanding of our product, including new features and updates.

• Document and maintain training documents and material for customer training purposes. Preferred candidate profile

Preferred candidate profile

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.

• Fresher or 1-2 years experience in technical customer support / SaaS product support

• Strong technical background with the ability to understand and troubleshoot complex technical issues.

• Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.

• Empathetic and customer-focused approach, always ensuring customer success is the top priority.

• Strong problem-solving and critical-thinking abilities.

Benefits

• Feel good factor / impact driven work- Be part of the journey that is creating an impact on the subscription economy. The work we do has a direct impact on the industry.

• Ownership driven work- you own problems within the organization and not an implementer of someone else's idea. You can design solutions and work with multiple stakeholders to implement them.

• Job stability– While you build awesome products in a cool and chilled start-up culture, we can assure you of your job stability and healthcare needs.

• Others benefits including Provident Fund, Insurance, personal growth opportunities, technology growth opportunities etc.