Executive - Customer Success

Ecosmob Technologies Pvt. Ltd.; Ahmedabad District; On-site; INR 300,000 - 540,000; Full time

Job summary

Ecosmob Technologies Pvt. Ltd. is seeking a Customer Success Executive to onboard clients, manage relationships, and train users for our SaaS solutions. You will coordinate with product, support and development teams to ensure smooth deployments and high user adoption.

The role requires 1–3 years of experience, excellent communication, and the ability to handle multiple tasks, with immediate joiners preferred. Strong Excel/CRM basics are a plus.

Qualifications

• 1–3 years of experience in customer success or related fields.
• Bachelor's degree in Business, IT, CS, or related field.
• Strong communication, problem-solving, coordination, and time management.
• South Indian language proficiency (Telugu, Tamil, Kannada, or Malayalam) is a plus.
• Basic knowledge of MS Excel, Google Sheets, CRM or ticketing tools.
• Experience with SaaS products or customer support is preferred.
• Immediate joiners preferred.

Responsibilities

• Customer Onboarding: Assist clients with product setup and implementation.
• Client Relationship Management: Build and maintain strong customer relationships.
• Product Training: Conduct product demos, walkthroughs, and training sessions.
• Customer Support: Handle customer queries via email, calls, and ticketing tools.
• Product Adoption: Help clients understand and effectively use Loyalty Program features.
• Cross-Functional Coordination: Work closely with Product, Technical Support, and Development teams.
• Follow-ups & Reporting: Track onboarding progress, pending issues, and customer feedback. Maintain support reports and documentation.

Skills

Communication

Problem-solving

Coordination

Time management

Customer success

Education

Bachelor's degree in Business, IT, CS, or related field

Tools

MS Excel

Google Sheets

CRM

Ticketing tools

Job description

• Customer Onboarding: Assist clients with product setup and implementation.
• Client Relationship Management: Build and maintain strong customer relationships.
• Product Training: Conduct product demos, walkthroughs, and training sessions.
• Customer Support: Handle customer queries via email, calls, and ticketing tools.
• Product Adoption: Help clients understand and effectively use Loyalty Program features.
• Cross-Functional Coordination: Work closely with Product, Technical Support, and Development teams.
• Follow-ups & Reporting: Track onboarding progress, pending issues, and customer feedback. Maintain support reports and documentation.

Required Skills and Qualifications

• Experience: 1-3 years.
• Education: Bachelor's degree in Business, IT, Computer Science, or a related field.
• Skills: Good communication, problem-solving, coordination, and time management.
• Language Preference: Proficiency in any South Indian language (Telugu, Tamil, Kannada, or Malayalam) is an add-on.
• Tools: Basic knowledge of MS Excel, Google Sheets, CRM, or ticketing tools.
• Preferred Experience: Exposure to SaaS products, customer success, client servicing, or technical support.
• Availability: Immediate joiners preferred.