Customer Success Specialist

Securden, Inc; Chennai; On-site; INR 600,000 - 800,000; Full time

Job summary

A technology company in Chennai is seeking a Customer Success Specialist to engage proactively with customers, ensuring they derive maximum value from products. The ideal candidate should possess 2–8 years of experience in customer success or related roles and strong communication skills. Responsibilities include building trusted relationships, understanding customer needs, and developing success strategies. Interested candidates should send their profiles via email.

Qualifications

• 2–8 years of experience in customer success, account management, sales or marketing roles.
• Strong verbal and written communication skills are a must.

Responsibilities

• Foster a trusted relationship with customers.
• Show interest in customer business objectives.
• Ensure customers derive total value from products.
• Develop customer success strategies and metrics.
• Maximize customer retention and growth.

Skills

Customer engagement

Communication skills

Relationship management

Customer retention

Job description

Customer Success Specialist

Location: Chennai

Employment Type: Full Time

Job Summary

We are looking to hire customer success specialists who will proactively engage with customers, offer them all possible assistance, and ensure that they derive the intended business benefits.

Job Roles and Responsibilities

• Foster a trusted relationship with customers
• Show genuine interest in customer's business objectives and take a consultative approach in helping them overcome issues and achieve goals
• Understand customer needs and expectations
• Ensure that the customers derive the total value of our product offerings
• Coordinate with the product/marketing/content teams and create customer success strategies and best practices
• Develop customer success metrics
• Maximize customer retention and growth
• Generate customer references and develop case studies
• Ultimately turn customers into product champions

Qualifications

The ideal candidate should have 2–8 years of experience in customer success, account management, sales or marketing roles, and possess strong verbal and written communication skills (Must).

Application

If you are interested, please send your profile to [e-mail].