Customer Success Executive

Smart Owl Education; Bengaluru; On-site; INR 200,000 - 350,000; Full time

Job summary

Codeyoung is seeking a Customer Support Specialist to engage with customers and resolve inquiries with empathy and efficiency. The role focuses on delivering a seamless experience through clear communication across phone, email, chat, and other channels.

The ideal candidate will handle complaints, maintain records, and collaborate with internal teams to ensure timely resolutions while meeting quality and productivity benchmarks in a fast-paced environment.

Qualifications

• Graduate in any discipline.
• Excellent verbal and written communication skills in English.
• Strong customer service orientation and problem-solving abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Resolve customer complaints and provide appropriate solutions within defined timelines.
• Maintain accurate records of customer interactions and follow-up actions.
• Coordinate with internal teams to address customer concerns and ensure timely resolution.
• Deliver a high level of customer satisfaction through professional and empathetic communication.
• Meet quality and productivity benchmarks set by the organization.

Skills

Customer service

English communication

Problem solving

CRM tools

Education

Graduate in any discipline

Tools

CRM tools

Job description

Job Title: Customer Support Specialist

Company: Codeyoung

Location: Bengaluru, HSR-Layout Sector-2

Employment Type: Full-Time

Working Days: 6 Days a Week

Shift: Night Shift

About the Role

Codeyoung is looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving concerns, and ensuring a seamless customer experience through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Resolve customer complaints and provide appropriate solutions within defined timelines.
• Maintain accurate records of customer interactions and follow-up actions.
• Coordinate with internal teams to address customer concerns and ensure timely resolution.
• Deliver a high level of customer satisfaction through professional and empathetic communication.
• Meet quality and productivity benchmarks set by the organization.

Requirements

• Graduate in any discipline.
• Excellent verbal and written communication skills in English.
• Strong customer service orientation and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic computer proficiency and familiarity with CRM tools is an added advantage.
• Willingness to work in night shifts and rotational week-offs.