Customer Success Executive

Healthi; Bengaluru; On-site; INR 201,000 - 357,000; Full time

Job summary

Healthi, Bengaluru, is hiring for a customer support role focused on delivering information about products, processes, and services. The role involves handling calls, emails, and chats, resolving customer inquiries, and escalating when needed.

You'll need strong empathy, a problem-solving mindset, and superb listening and communication skills in English plus additional Indian languages to delight customers and achieve top-tier satisfaction scores.

Qualifications

• Strong empathy for customers.
• Solution-oriented approach to addressing customer needs.
• Excellent listening and comprehension abilities.
• Clear, effective communication in English; additional languages helpful.

Responsibilities

• Answer calls, emails, and chats to provide information about products, processes and services.
• Handle customer escalations.
• Strive for first-time-resolution and quick turnaround times.
• Walk the extra mile to deliver customer delight and world-class satisfaction.

Skills

Empathy

Solution seeker

Attention to detail

Communication

Multilingual (English)

Job description

Responsibilities:

• Answer calls/ Emails/ Chat professionally to provide information about products, process and services.
• Handle customer escalations.
• Ensure the best standards in delighting the customer - understand the customer's needs and details, identify potential solutions and take ownership for delighting the customer.
• Achieve best in class First-Time-Resolution rates and turnaround time for customer needs.
• Willing to walk the extra mile to deliver customer delight and best in world customer satisfaction scores.

Requirements:

• Strong empathy for customers.
• Solution seeker - find ways to address customer needs.
• Attention to detail, good listening skills and comprehension skills.
• Great communication skills - fluency in English and Hindi/Tamil/Telugu/Kannada.
• Comfortable using technology like browsers, MS-Office, email etc.