Customer Success Manager (US Market)

Weekday AI; Gurugram District; Vor Ort; INR 800.000 - 1.500.000; Vollzeit

Zusammenfassung

Weekday is seeking a Customer Success Manager in Gurgaon to manage a portfolio of clients across India and North America. You will own onboarding, drive adoption, and ensure measurable value for customers.

The role requires 3+ years in SaaS or e-commerce customer success, excellent communication, and the ability to manage multiple accounts. Bachelor's degree in Business, Marketing, or a related field is preferred. This is an on-site role in the NCR region.

Qualifikationen

• 3+ years of experience in Customer Success, Account Management, or a client-facing role in SaaS/e-commerce tech.
• Experience working with North American/US customers is preferred.
• Bachelor's degree in Business, Marketing, or a related field.

Aufgaben

• Serve as the primary point of contact for assigned customers, building strong, long-term relationships.
• Lead onboarding and ensure a smooth transition from sales to implementation.
• Drive product adoption, usage, and measurable value for customers across different markets.
• Understand customer goals and proactively recommend solutions.
• Manage queries, troubleshoot issues, and collaborate with product/tech teams for quick resolutions.
• Monitor account health, identify risks, and work on retention strategies to ensure high customer satisfaction.
• Identify upsell and cross-sell opportunities in collaboration with the sales team.
• Collect and relay customer feedback to influence product roadmap and improvements.
• Track and report key metrics like NRR (Net Revenue Retention), churn, adoption rates, and customer satisfaction.

Kenntnisse

Customer onboarding

Customer success

Cross selling

US market

Ausbildung

Bachelor's degree in Business or related field

Jobbeschreibung

This role is for one of Weekday's clients
Salary range: Rs 800000 - Rs 1500000 (ie INR 8 - 15 LPA)

Min Experience: 2+ years
Location: Gurgaon, Delhi, India, Noida, Uttar Pradesh, India, NCR
JobType: full-time

Responsibilities:

• Serve as the primary point of contact for assigned customers, building strong, long-term relationships.
• Lead onboarding and ensure a smooth transition from sales to implementation.
• Drive product adoption, usage, and measurable value for customers across different markets.
• Understand customer goals and proactively recommend solutions.
• Manage queries, troubleshoot issues, and collaborate with product/tech teams for quick resolutions.
• Monitor account health, identify risks, and work on retention strategies to ensure high customer satisfaction.
• Identify upsell and cross-sell opportunities in collaboration with the sales team.
• Collect and relay customer feedback to influence product roadmap and improvements.
• Track and report key metrics like NRR (Net Revenue Retention), churn, adoption rates, and customer satisfaction.

Qualifications and Skills:

• 3+ years of experience in Customer Success, Account Management, or a client-facing role in SaaS / e-commerce tech.
• Experience working with North American / US customers is preferred.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to understand customer business models and align solutions.
• Proactive, detail-oriented, and comfortable managing multiple accounts simultaneously.
• Experience working with DTC brands or in the e-commerce ecosystem is a plus.
• Bachelor's degree in Business, Marketing, or a related field.

Must-have skills

Customer onboarding, Customer Success, Cross Selling

Good-to-have skills

Upselling, Customer Retention, US market