Client Success Manager

AuditorsDesk; Mumbai Suburban; On-site; INR 700,000 - 900,000; Full time

Job summary

A technology-driven company in Mumbai is seeking a Client Success Manager to ensure exceptional project delivery and client satisfaction. This role involves overseeing client management, driving business development, and leveraging SaaS expertise. Ideal candidates will have a Bachelor's degree and proven experience in client relations, with a solid understanding of audit processes. The position is full-time, with immediate joiners preferred.

Qualifications

• Proven experience in business development, client management, and customer relations, preferably in a SaaS or technology-driven environment.
• Understanding of audit processes and commerce principles, with the ability to apply this knowledge to client engagements is a plus.
• Excellent communication and interpersonal skills with the ability to build rapport with clients and internal stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple projects and priorities simultaneously.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Identify new business opportunities and potential clients through market research and networking.
• Serve as the primary point of contact for assigned clients, fostering relationships.
• Develop a deep understanding of SaaS products and provide product demonstrations.

Skills

client delivery

SaaS

business development

client management

customer service

Education

Bachelor’s degree in business administration, commerce, or related field

Tools

Microsoft Office suite

Job description

AuditorsDesk is a cloud-based e-auditing software to assist audit firms and audit teams conduct more efficient end-to-end audits by using audit automation. AuditorsDesk solves audit risk and compliance issues faced by auditors. It creates a digital workspace that helps firms produce paperless audits and enables smarter, data-driven decision-making.

Job Overview

The Client Success Manager will play a pivotal role in our client delivery process, ensuring the seamless execution of projects and the highest level of satisfaction among our clients. This multifaceted role blends business development, client management, and delivering exceptional customer service.

Job Details

Locations: Mumbai, Pune, South Delhi, Bangalore, Kolkata

Employment Type: Permanent

Compensation: Best fit as per industry standard

Responsibilities

• Business Development:
  • Identify new business opportunities and potential clients through market research and networking efforts.
  • Collaborate with internal teams to develop strategies for acquiring new clients and expanding market presence.
  • Actively engage in lead generation activities, email outreach, and industry events.
• Client Management:
  • Serve as the primary point of contact for assigned clients, fostering relationships and understanding their needs.
  • Conduct regular check-ins to assess satisfaction, address concerns, and identify opportunities for upselling or cross-selling.
  • Coordinate with internal teams to ensure timely delivery, resolve issues, and exceed expectations.
• SaaS Product Expertise:
  • Develop a deep understanding of our SaaS products and services, including features and benefits.
  • Provide product demonstrations and training to clients to maximize adoption.
  • Act as a subject matter expert for clients and internal teams.
• Audit/Commerce Background:
  • Utilize audit and commerce background to analyze client requirements and recommend solutions.
  • Identify opportunities for process improvement and efficiency gains within client organizations.
• Customer Relations:
  • Address client inquiries and requests promptly, demonstrating commitment to excellent service.
  • Collaborate with the customer support team to resolve escalations and ensure positive resolutions.
  • Solicit client feedback to inform product development.

Qualifications

• Bachelor’s degree in business administration, commerce, or related field.
• Proven experience in business development, client management, and customer relations, preferably in a SaaS or technology-driven environment.
• Understanding of audit processes and commerce principles, with the ability to apply this knowledge to client engagements is a plus.
• Excellent communication and interpersonal skills with the ability to build rapport with clients and internal stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple projects and priorities simultaneously.
• Proficiency in Microsoft Office suite.
• Ability to work independently and collaboratively within a team environment.
• Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews.

Skills

client delivery, SaaS, business development, client management, customer service

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

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