Customer Success Specialist

NotifyStudio group; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

NotifyStudio group is looking for an Operations professional in Bengaluru, India. The role focuses on helping customers launch high-performing campaigns and improve activation metrics. You will run onboarding sessions and strategy calls, monitor account health, and coordinate for issue resolution.

The ideal candidate should have customer-facing experience in a SaaS environment, strong communication skills, and comfort with product troubleshooting. The role offers a salary range of INR 8L to 14L.

Qualifications

• Customer-facing experience in a SaaS environment.
• Strong communication and problem-solving skills.
• Comfort with product troubleshooting and analytics.

Responsibilities

• Run onboarding sessions and campaign strategy calls.
• Monitor account health and recommend optimizations.
• Coordinate with product and support for issue resolution.

Skills

Customer Success

Onboarding

Campaign Strategy

SaaS

Job description

Operations Bengaluru, India Full Time 2+ years

INR 8L - 14L

Help customers launch high-performing campaigns and improve activation, retention, and expansion metrics.

Responsibilities

• Run onboarding sessions and campaign strategy calls
• Monitor account health and recommend optimizations
• Coordinate with product and support for issue resolution

Requirements

• Customer-facing experience in a SaaS environment
• Strong communication and problem-solving skills
• Comfort with product troubleshooting and analytics

Skills

Customer Success Onboarding Campaign Strategy SaaS