Customer Success Associate - B2B

Infosec Ventures; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

Infosec Ventures in India is seeking a client-engagement professional to develop and manage client portfolios, analyze customer data to improve experiences, and conduct compelling product demonstrations to support onboarding and adoption.

The role also involves mediating between clients and the organization, resolving requests, and driving down churn while contributing to onboarding improvements across diverse customer segments.

Qualifications

• Candidate with exposure to cybersecurity preferred but not mandatory.
• Experience with Advanced Excel and strong presentation skills is a plus.
• Candidate from diverse degree backgrounds with significant analytic coursework is desirable.

Responsibilities

• Developing and managing client portfolios.
• Analysing customer data to improve customer experience.
• Hold product demonstrations for customers & improve onboarding processes.
• Mediate between clients and the organisation to achieve end goals.
• Handling and resolving customer requests and complaints.
• Minimise customer churn to increase customer retention.

Skills

Customer analytics

Presentation skills

Education

Engineering / Operations Management / MIS

Tools

Advanced Excel

PowerPoint

Job description

Responsibilities

• Developing and managing client portfolios.
• Analysing customer data to improve customer experience.
• Hold product demonstrations for customers & improve onboarding processes.
• Mediate between clients and the organisation to achieve end goals.
• Handling and resolving customer requests and complaints.
• Minimise customer churn to increase customer retention.

Requirements

• Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
• Experience in working with Advanced Excel and in making powerful presentations will be a plus.
• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
• Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

This job was posted by Vani Mishra from Infosec Ventures.