Customer Success Associate

Infosec Ventures; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Technical coaching

Awards & recognition

Job summary

Infosec Ventures is seeking an Associate / Sr. Associate - Customer Success to drive client value by optimizing processes, synthesizing data, and presenting results. The role involves managing client portfolios, analyzing data for better experience, and leading onboarding demos.

Preferred candidates have cybersecurity exposure, strong Advanced Excel and presentation skills, and a track record of quantitative coursework across engineering or management disciplines. Growth opportunities abound.

Qualifications

• Exposure to the Cybersecurity industry preferred but not mandatory.
• Strong Advanced Excel skills and ability to create powerful presentations.
• Analytic and quantitative coursework with sustained success.

Responsibilities

• Developing and managing client portfolios.
• Analyzing customer data to improve customer experience.
• Holding product demonstrations for customers and improving onboarding.
• Mediate between clients and the organization to achieve end goals.
• Handling and resolving customer requests and complaints.
• Minimizing customer churn to increase retention.

Skills

Advanced Excel

Presentation skills

Data analysis

Education

Bachelor's or Master's degree in engineering

Operations Management/Research

MIS

Management Science

Applied Mathematics

Statistics or Econometrics

Job description

Associate / Sr. Associate - Customer Success

Who are we looking for?

Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results to the clients, and answering queries on deliverables.

and generating focused insights.

Experience:

Min. 2-4 Years of work experience

Requirements:

• Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
• Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
• Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

Roles:

1. Developing and managing client portfolios.
2. Analyzing customer data to improve customer experience.
3. Hold product demonstrations for customers & improve onboarding processes.
4. Mediate between clients and the organization to achieve end goals.
5. Handling and resolving customer requests and complaints.
6. Minimize customer churn to increase customer retention.

What You can expect from us:

• Technical coaching to ensure continuous professional growth
• Awards & recognition for your hard work