Customer Success Specialist

Concentric AI; Pune District; On-site; INR 2,400,000 - 4,000,000; Full time

Job summary

A tech-driven data security company is seeking a Customer Success Specialist in Pune. You will manage high-value enterprise accounts while ensuring client satisfaction and success. Ideal candidates should have a STEM degree and 5-12 years of experience in Customer Success within B2B SaaS, particularly in Cybersecurity. Responsibilities include onboarding, relationship management, and health monitoring of customer accounts, making this role pivotal in driving client outcomes and satisfaction.

Qualifications

• 5-12 years of experience in Customer Success, Account Management, or Solutions Engineering.
• Solid understanding of Data Security, DSPM, Data Governance, or Cloud Security.
• Exceptional verbal and written communication skills in English.
• Excellent English communication; NAM/EMEA experience is a plus.
• Familiarity with data security concepts and API integrations.
• Ability to manage enterprise accounts and mentor junior CSMs.

Responsibilities

• Lead the onboarding of new enterprise customers.
• Establish trusted relationships with CISOs and VPs of Engineering.
• Monitor customer health metrics to prevent churn.
• Conduct Quarterly Business Reviews focusing on value, compliance, and ROI.
• Identify opportunities for upselling and cross-selling within existing accounts to increase NRRs.
• Act as the Voice of the Customer to inform Product and Engineering.

Skills

Customer Success

Account Management

Solutions Engineering

Data Security

Communication Skills

Cloud Security

Communication

API Integrations

Leadership

Education

Graduation/Post Graduation in STEM

Job description

Concentric AIis a Silicon Valley-founded pioneer redefining data security through our patentedSemantic Intelligence™platform. By leveragingdeep learning and LLMs, we autonomously discover and protect sensitive data at scale, eliminating the need for outdated manual rules.This is your chance to join a rocket ship where your work directly secures the world's most sensitive data while building a category-defining company alongside the brightest minds in AI and Cybersecurity. We are not just building a product; we are setting the new global standard for how organizations protect their digital future.

About the Role

As aCustomer Success Specialist, you will act as a trusted advisor to our clients, bridging the gap between technical data security capabilities and business risk reduction. You will lead a portfolio of high-value enterprise accounts, overseeing the entire customer journey from onboarding to renewal, ensuring a "client-first" approach in the global market.

• Onboarding & Adoption:Lead the onboarding of new enterprise customersand help to build data securityprogramensuringrapidadoptionofConcentric productand value realization.
• Relationship Management:Establishstrong, trusted advisor relationships with CISOs, VPs of Engineering, and Security Managers.
• Health Monitoring & Risk Management:Proactivelymonitorcustomer health metrics (usage,risk reduction) to preventchurnand resolve issues effectively.
• Strategic Reviews:Conduct Quarterly Business Reviews (QBRs) focusing onvalue delivered, compliance status, and ROI of the platform.
• Expansion & Growth:Identifyopportunities for upselling and cross-selling within existing accounts to increaseNetRetention Rate (NRR).
• Customer Advocacy:Act as the "Voice of the Customer" internally, working closely with Product and Engineering teams to improve product features.

Qualifications & Skills

• Education (MUST HAVE): Graduation/Post Graduation in a STEM field (Science, Technology, Engineering, or Mathematics) from a reputed institution is a mandatory requirement.
• Experience:5-12 years of experience in Customer Success, Account Management, or Solutions Engineering within B2B SaaS, preferably in Cybersecurity or Cloud Infrastructure.
• Domain Knowledge:Solid understanding of Data Security, DSPM, Data Governance, or Cloud Security (AWS, Azure, GCP)or IT infra.
• Communication:Exceptional verbal and written communication skills in English. Experience in handling NAM or EMEA customers will be a plus.
• Technical Aptitude:Familiarity with data security concepts (Data Classification, PII, Data Discovery) and API integrations.
• Leadership:Proven ability to manage complex, enterprise-level accounts and mentor junior CSMs.

We have our offices in Pune and Bengaluru. We are looking for our candidates for both the locations