Customer Success Executive- B2B in Gurgaon

Infosec Ventures; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

Infosec Ventures in Gurugram is seeking a customer-focused professional to develop and manage client portfolios and analyze data to improve the customer experience. You will also hold product demonstrations to assist onboarding and drive successful engagements.

The role involves mediating between clients and the organization to achieve end goals, as well as handling and resolving customer requests and complaints.

Qualifications

• Develop client portfolios and manage relationships.
• Analyze customer data to enhance experience.
• Demonstrate products and assist onboarding.

Responsibilities

• Developing and managing client portfolios.
• Analyzing customer data to improve customer experience.
• Holding product demonstrations for customers & improve onboarding processes.
• Mediate between clients and the organization to achieve end goals.
• Handling and resolving customer requests and complaints.
• Minimize customer churn to increase customer retention.

Job description

• Developing and managing client portfolios.
• Analyzing customer data to improve customer experience.
• Mediate between clients and the organization to achieve end goals.
• Handling and resolving customer requests and complaints.
• Minimize customer churn to increase customer retention.

Key Responsibilities

• Developing and managing client portfolios.
• Analyzing customer data to improve customer experience.
• Holding product demonstrations for customers & improve onboarding processes.
• Mediate between clients and the organization to achieve end goals.
• Handling and resolving customer requests and complaints.
• Minimize customer churn to increase customer retention.

About Company: Infosec Ventures offers organizations that are serious about their security, a unique combination of expertise and strategic approach necessary to deliver exceptional information security solutions. We provide complete infrastructure security solutions for commercial and government clients of all sizes.

A full-service network & security integration and engineering firm, Infosec Ventures provides maximum performance, infinite scalability, and rock-solid security solutions for small to enterprise-level business clients. We also invest aggressively in path-breaking cybersecurity and information security innovations. We bring on board entrepreneurs and teams that can excel in execution. An idea is worth one dollar, it's the execution that adds the zeros at the end of it, to make it a billion dollars.