Customer Success Specialist

Concentric AI; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A dynamic data security startup in Pune is seeking a Customer Success Specialist to enhance product adoption and retention with enterprise clients. The role involves analyzing customer data, providing training, and acting as a trusted advisor to ensure alignment with client objectives. Applicants should have 2–5 years of relevant experience in B2B SaaS and strong data analytics skills. This position offers a collaborative environment focused on innovative solutions.

Qualifications

• 2–5 years of experience in Customer Success/Technical Account Management in a B2B SaaS environment.
• Strong data-analytics experience, ability to extract insights from large datasets.
• Strong understanding of cybersecurity/data security concepts preferred.

Responsibilities

• Analyse customer data on Concentric Platform and develop risk remediation strategies.
• Prepare and present data risk reports and guide customers in implementing strategies.
• Act as the voice of the customer internally to influence product improvements.

Skills

Customer Success

Data Analytics

Communication

Problem-Solving

Stakeholder Management

Technical Aptitude

Job description

Customer Success Specialist (CSS) – IC Role

Location: Pune

About Us: Concentric AI is a dynamic and innovative startup dedicated to pushing the boundaries of data security. We are passionate about solving complex problems and creating cutting‑edge solutions that make a significant impact. If you thrive in a fast‑paced, collaborative environment and love software development, we want you on our team. Join us on the journey to reinvent data security, where Trust, Humility, and Learning guide everything we do. Generative AI is emerging as a critical threat vector and Concentric AI is rising to meet the challenge. (Press release: https://concentric.ai/press-release/concentric-ai-acquires-data-security-technologies-swift-security-and-anc.)

About the Role: We are looking for a proactive, analytical, and customer‑obsessed Customer Success Specialist to drive product adoption, retention, and customer value for our enterprise clients. This is a full‑stack CS role spanning onboarding, configuration support, product enablement, and ongoing success management.

Key Responsibilities

• Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies
• Prepare and present data risk reports to customers; handhold them in implementing the risk remediation strategies
• Serve as customer’s trusted data‑security advisor, providing subject‑matter expertise and strategic guidance to drive adoption of the Concentric platform aligned with customer objectives
• Own end‑to‑end onboarding for new customers: environment setup, configuration, and feature walkthroughs
• Build strong relationships with customer teams (IT, Security, Compliance, Engineering)
• Understand customer use‑cases deeply and map them to product capabilities
• Provide hands‑on product training and drive adoption across customer stakeholders
• Monitor customer health, identify risks, and proactively drive retention
• Partner with Product & Engineering teams on feature requests, escalations, and roadmap inputs
• Manage account operations: usage reviews, QBRs, renewal prep, and documentation
• Act as the voice of the customer internally to influence product improvements

Required Skills & Experience

• 2–5 years of experience in Customer Success / Technical Account Management in a B2B SaaS environment
• Strong data‑analytics experience; proven ability to extract relevant insights from large volumes of data to solve specific problems; eye for detecting trends and anomalies in data
• Experience handling large North American clients
• Strong understanding of cybersecurity / data security concepts (preferred)
• Experience working with enterprise customers
• Excellent communication, problem‑solving, and stakeholder‑management skills
• Ability to understand API‑based SaaS platforms, integrations, and dashboards
• Comfortable working closely with technical teams