Customer Success Analyst

LM Wind Power / GE; India; On-site; INR 600,000 - 900,000; Full time

Job summary

LM Wind Power / GE is seeking a Customer Success Analyst in India to partner with Customer Success Managers and cross-functional teams. You will analyze customer and operational data, prepare insights, and manage Salesforce cases while ensuring service commitments are met.

The role requires a Bachelor's degree or equivalent, 3+ years of customer-facing experience, and proficiency in CRM platforms and Microsoft Office.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years of customer-facing experience.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience with Salesforce, Siebel, or similar CRM platforms.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word).
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• A proactive approach, strong sense of ownership, and adaptability to changing business needs.

Responsibilities

• Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities and strategic initiatives.
• Analyze customer and operational data to identify trends, opportunities, and areas for improvement.
• Prepare and deliver reports and customer insights while ensuring service commitments are met.
• Manage Salesforce cases and support requests through timely updates, communication, and resolution.
• Maintain client documentation, operational guidelines, partnership records.
• Support account onboarding, customer requests, escalations, and quality assurance activities.
• Gather customer feedback and collaborate with internal teams to improve processes, products, services, and reporting.
• Contribute to initiatives that enhance customer satisfaction and business performance.

Skills

Analytical thinking

Problem-solving

Communication

Relationship-building

Organizational skills

Multitasking

Education

Bachelor's degree or equivalent

Tools

Salesforce

Siebel

Job description

## Customer Success AnalystApply: IN\\_Bangalore\\_Office: IN\\_Mumbai\\_Office: Full time: Posted Today: R10310**What You'll Do:*** Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities and strategic initiatives.* Analyze customer and operational data to identify trends, opportunities, and areas for improvement.* Prepare and deliver reports and customer insights while ensuring service commitments are met.* Manage Salesforce cases and support requests through timely updates, communication, and resolution.* Maintain client documentation, operational guidelines, partnership records.* Support account onboarding, customer requests, escalations, and quality assurance activities.* Gather customer feedback and collaborate with internal teams to improve processes, products, services, and reporting.* Contribute to initiatives that enhance customer satisfaction and business performance.**What You May Need to be Successful:*** Bachelor's degree or equivalent work experience.* 3+ years of customer-facing experience supporting external customers.* Strong analytical and problem-solving skills.* Excellent communication and relationship-building abilities.* Experience with Salesforce, Siebel, or similar CRM platforms.* Proficiency in Microsoft Office, particularly Excel, PowerPoint, Outlook, and Word.* Strong organizational skills and attention to detail.* Ability to manage multiple priorities in a fast-paced environment.* A proactive approach, strong sense of ownership, and adaptability to changing business needs.**Why Join This Team?**This role offers an opportunity to deepen your expertise in customer success, analytics, and enterprise account management while partnering with teams across the business. You'll gain exposure to strategic customer relationships, contribute to meaningful initiatives, and play an important role in helping customers achieve their goals.