Customer Success Associate

Undash-cop Private Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Undash-cop Private Limited is seeking a Customer Success Associate based in Bengaluru, India. The role involves onboarding new accounts, managing support tickets, and gathering product feedback to ensure customer satisfaction.

The ideal candidate will have 1-2 years of experience, excellent communication skills, and a strong knowledge of CRM tools. This full-time position offers a competitive compensation that will be discussed during the hiring process.

Qualifications

• 1-2 years of experience in customer success or support roles.
• Proficient in using CRM software and handling support tickets.
• Excellent time management and communication skills.

Responsibilities

• Run onboarding calls and checklists for new accounts.
• Respond to support tickets within SLA; escalate bugs with repro steps.
• Track health scores and flag churn risk to the team.
• Update playbooks and help-center articles from repeat questions.
• Coordinate with sales on upsell timing and references.
• Collect structured feedback for product roadmap.
• Participate in QBR prep for assigned accounts.

Skills

CRM (HubSpot, Salesforce, or similar)

Email & chat support

Ticketing

Product walkthroughs

Basic troubleshooting

Documentation

Time management

Empathy & clarity

Job description

# Customer Success AssociateCustomer SuccessBengaluru, IndiaFull-time1-2 years## Job DescriptionFirst line for onboarding, questions, and renewals. Help customers get value quickly, surface product feedback, and keep CRM records accurate.## Responsibilities* Run onboarding calls and checklists for new accounts* Respond to support tickets within SLA; escalate bugs with repro steps* Track health scores and flag churn risk to the team* Update playbooks and help-center articles from repeat questions* Coordinate with sales on upsell timing and references* Collect structured feedback for product roadmap* Participate in QBR prep for assigned accounts## Required SkillsCRM (HubSpot, Salesforce, or similar)Email & chat supportTicketingProduct walkthroughsBasic troubleshootingDocumentationTime managementEmpathy & clarity### Job OverviewDepartmentCustomer SuccessLocationBengaluru, IndiaJob TypeFull-timeExperience1-2 yearsCompensationCompetitive (discussed during hiring)Posted2 days ago### Ready to Apply?Submit your application now and our team will review it within 3-5 business days.