Test - 1117

SLT Finance India Pvt. Ltd.; Pune District; On-site; INR 400,000 - 700,000; Full time

Job summary

A dynamic finance company based in Pune is seeking a Customer Success Associate to manage client accounts and ensure satisfaction. The role includes conducting business reviews, onboarding clients, and collaborating with sales on growth opportunities. The ideal candidate has strong communication skills and is passionate about customer success. This position offers autonomy in solving complex challenges while being part of a supportive team.

Qualifications

• 2+ years of experience in client-facing roles, preferably in customer success.
• Ability to manage multiple accounts effectively.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage a portfolio of accounts to ensure high levels of customer satisfaction.
• Conduct regular check-ins with clients to track health and milestones.
• Identify churn risks and collaborate with sales on upselling opportunities.

Skills

Client relationship management

Exceptional communication

Analytical thinking

Problem-solving

Technical aptitude

Active listening

Product knowledge acquisition

Tools

CRM (Salesforce/Gainsight)

Job description

### Test - 1117OperationsPuneFull-time0 - 2 years experienceOperations₹4.0L - ₹7.0L / year### Job DescriptionAs a Customer Success Associate at our Pune hub, you will be the primary advocate for our clients, ensuring they derive maximum value from our solutions. Joining our dynamic Operations team, you will bridge the gap between our technical capabilities and our clients' business goals, fostering long-term relationships that drive growth and retention.This is an exciting opportunity for a proactive communicator who thrives in a fast-paced environment. You won't just be answering questions; you'll be strategically managing accounts, identifying opportunities for expansion, and acting as the voice of the customer within our internal product and engineering teams.We pride ourselves on a culture of ownership and continuous improvement. In this role, you will have the autonomy to solve complex problems and the support of a collaborative global team. If you are passionate about customer happiness and want to play a pivotal role in our scaling journey, we want to hear from you.### Key Responsibilities* Manage a portfolio of accounts to ensure high levels of customer satisfaction and retention.* Conduct regular check-ins and business reviews to track client health and milestones.* Onboard new clients by guiding them through initial setup and product training.* Identify and mitigate potential churn risks through proactive outreach and engagement.* Collaborate with the sales team to identify upselling and cross-selling opportunities.* Serve as the primary point of contact for client inquiries, issues, and feedback.* Coordinate with technical support and product teams to resolve complex customer challenges.* Document customer interactions and maintain accurate records in the CRM system.* Create and update customer-facing documentation and help center resources.* Analyze customer usage data to provide actionable insights for product improvement.* Advocate for customer needs during internal team meetings and strategic planning sessions.* Monitor and report on key performance indicators (KPIs) like NPS and CSAT scores.### Skills & Requirements#### Required SkillsClient relationship managementExceptional communicationAnalytical thinkingProblem-solvingTechnical aptitudeActive listeningProduct knowledge acquisition#### Preferred SkillsCRM (Salesforce/Gainsight)SaaS ExperienceMulti-lingual skillsData visualizationPublic speaking.