Customer Success / Account Manger in Mumbai

Mudita; Maharashtra; In loco; INR 400.000 - 600.000; Tempo pieno

Descrizione del lavoro

Mudita, based in India, seeks a relationship-driven professional to build strong client relationships, drive engagement, and support client progress within a decentralized education movement. The role emphasizes onboarding clients, explaining program structure, and coordinating with coaches to ensure a smooth client experience.

The successful candidate will track attendance and engagement, follow up on concerns, collect success stories, and identify upsell and renewal opportunities to support

Competenze

• Builds and maintains strong client relationships.
• Drives client engagement and progress tracking.
• Identifies success stories and opportunities for growth.

Mansioni

• Onboard clients and explain program structure, sessions, and learning roadmaps
• Track client progress, attendance, engagement, and action steps
• Follow up with clients, resolve concerns, and improve program participation
• Coordinate with coaches, trainers, and internal teams for a smooth client experience
• Collect client testimonials, success stories, and referrals
• Identify relevant upselling and renewal opportunities

Descrizione del lavoro

Mudita is looking for a relationship-driven professional who can build strong client relationships, improve engagement, support client progress, and identify success stories and growth opportunities.

Key Responsibilities

• Onboard clients and explain program structure, sessions, and learning roadmaps
• Track client progress, attendance, engagement, and action steps
• Follow up with clients, resolve concerns, and improve program participation
• Coordinate with coaches, trainers, and internal teams for a smooth client experience
• Collect client testimonials, success stories, and referrals
• Identify relevant upselling and renewal opportunities

About Company:

At Mudita, we're fiercely passionate about breaking the molds of traditional education. Born in the bustling spirit of Bombay and fueled by a global vision, we recognize that centralized learning systems often fall short. Our mission? To pioneer a decentralized educational movement that truly serves. We believe in the untapped potential within each individual, and we're here to ensure that no conventional system stands in the way of them realizing it.