Customer Success Account Manger In Mumbai

Mudita; Mumbai; On-site; INR 500,000 - 900,000; Full time

Job summary

Mudita in Mumbai seeks a relationship-driven professional to onboard clients, explain program structure and learning roadmaps, and track progress. You will coordinate with coaches and internal teams to ensure a smooth client experience while collecting testimonials and referrals.

The role focuses on improving engagement, resolving concerns, and identifying growth opportunities. This position offers an opportunity to contribute to Mudita's decentralized education mission by delivering exceptional

Responsibilities

• Onboard clients and explain program structure, sessions, and learning roadmaps
• Track client progress, attendance, engagement, and action steps
• Follow up with clients, resolve concerns, and improve program participation
• Coordinate with coaches, trainers, and internal teams for a smooth client experience
• Collect client testimonials, success stories, and referrals
• Identify relevant upselling and renewal opportunities

Job description

Mudita is looking for a relationship-driven professional who can build strong client relationships, improve engagement, support client progress, and identify success stories and growth opportunities.

Key Responsibilities

• Onboard clients and explain program structure, sessions, and learning roadmaps


• Track client progress, attendance, engagement, and action steps


• Follow up with clients, resolve concerns, and improve program participation


• Coordinate with coaches, trainers, and internal teams for a smooth client experience


• Collect client testimonials, success stories, and referrals


• Identify relevant upselling and renewal opportunities

About Company

At Mudita, we're fiercely passionate about breaking the molds of traditional education. Born in the bustling spirit of Bombay and fueled by a global vision, we recognize that centralized learning systems often fall short. Our mission? To pioneer a decentralized educational movement that truly serves. We believe in the untapped potential within each individual, and we're here to ensure that no conventional system stands in the way of them realizing it.