Technical Account Manager

Japheth LLP; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Japheth LLP in Maharashtra is seeking a Technical Account Manager to drive client success, manage key fintech software accounts, and deliver tailored technical guidance. You will coordinate with internal teams, conduct regular client standups, and identify opportunities to expand services through upselling and cross-selling.

The role emphasizes building strong client relationships, proactive issue resolution, and clear reporting on account performance and satisfaction.

Qualifications

• Proven experience in account management or client success roles, preferably in the fintech or software development industry.
• Strong technical background with the ability to understand and communicate complex technical concepts.
• Excellent interpersonal and communication skills, with a focus on building relationships.
• Ability to manage multiple accounts and projects simultaneously.
• Strong problem-solving skills and a proactive approach to client management.
• Familiarity with project management methodologies and tools.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded.
• Develop and maintain strong relationships with key stakeholders within client organizations.
• Collaborate with internal teams to deliver tailored solutions that meet client requirements.
• Conduct regular standup meetings with clients to discuss project progress, address concerns, and gather feedback.
• Identify opportunities for upselling and cross-selling additional services to enhance client value.
• Monitor account health and proactively address any issues that may arise.
• Provide technical support and guidance to clients, ensuring they are utilizing our software effectively.
• Prepare and present reports on account performance and client satisfaction.

Skills

Account management

Client success

Technical guidance

Relationship building

Multiple accounts

PM familiarity

Job description

We are seeking a dedicated and results-driven Technical Account Manager to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring client satisfaction and success by managing key accounts and fostering strong relationships with clients. As a Technical Account Manager, you will be responsible for understanding client needs, providing technical guidance, and ensuring the successful implementation of our software solutions in the fintech sector.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded.
• Develop and maintain strong relationships with key stakeholders within client organizations.
• Collaborate with internal teams to deliver tailored solutions that meet client requirements.
• Conduct regular standup meetings with clients to discuss project progress, address concerns, and gather feedback.
• Identify opportunities for upselling and cross-selling additional services to enhance client value.
• Monitor account health and proactively address any issues that may arise.
• Provide technical support and guidance to clients, ensuring they are utilizing our software effectively.
• Prepare and present reports on account performance and client satisfaction.

Required Skills:

• Proven experience in account management or client success roles, preferably in the fintech or software development industry.
• Strong technical background with the ability to understand and communicate complex technical concepts.
• Excellent interpersonal and communication skills, with a focus on building relationships.
• Ability to manage multiple accounts and projects simultaneously.
• Strong problem-solving skills and a proactive approach to client management.
• Familiarity with project management methodologies and tools.

If you are passionate about client success and have a strong technical background, we encourage you to apply for this exciting opportunity to make a significant impact in our organization.