Customer Success Manager

Violet Info; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Provident Fund

Job summary

Violet InfoSystems Pvt Ltd in Mumbai is seeking a dedicated Customer Success Manager to build and maintain strong relationships with key clients and ensure their needs are met effectively.

You will act as a liaison between clients and product/development teams, develop account plans, drive revenue growth, and identify up-sell/cross-sell opportunities. This full-time role includes managing renewals and payments while collaborating with support and product teams.

Qualifications

• Bachelor's degree in business, marketing, or computer science.
• Proven experience in key account management or strategic account management within SaaS.
• Excellent communication and interpersonal skills; able to work independently and in a team.
• Knowledge of HR solutions and SaaS platforms is a plus.

Responsibilities

• Develop account plans and strategies aimed at driving revenue growth.
• Identify up-sell and cross-sell opportunities with key clients.
• Collaborate with customer support and product managers to tailor solutions.
• Monitor client satisfaction and promptly address issues or concerns.
• Provide regular reports and updates to internal teams and clients.
• Oversee renewal billings and milestone-based payments to resolve upcoming billing challenges.

Skills

Communication skills

Interpersonal skills

Analytical thinking

Problem solving

Teamwork

Education

Bachelor's degree in business, marketing, or computer science

Tools

SaaS platforms

HR software solutions

Job description

We are seeking a dedicated and experienced Customer Success Manager to join our team at Violet InfoSystems Pvt Ltd, located in Malad, Mumbai. The ideal candidate will play a crucial role in building and maintaining strong relationships with our key clients, ensuring their needs and goals are met effectively. As a Customer Success Manager, you will act as the liaison between clients and our product and development teams, facilitating communication to ensure client requirements are fulfilled. Key responsibilities include developing account plans and strategies aimed at driving revenue growth, identifying up-sell and cross-sell opportunities, and collaborating with the customer support team and product managers to tailor our solutions to meet client-specific needs. You will monitor client satisfaction, address any issues or concerns promptly, and provide regular reports and updates to both internal teams and clients. Additionally, you will keep track of customer renewal billings and milestone-based payments, ensuring that all challenges related to upcoming billings and renewals are resolved in a timely manner. To be successful in this role, you should possess a Bachelor's degree in business, marketing, or computer science, along with proven experience in key account management or strategic account management within the SaaS industry. Excellent communication and interpersonal skills are essential, as well as strong analytical and problem-solving abilities. The ability to work independently and as part of a collaborative team is crucial. Knowledge of HR function-specific solutions and SaaS platforms will be an added advantage. This is a full-time, permanent position with benefits including a Provident Fund. If you are passionate about customer success and have the skills to drive client satisfaction and growth, we encourage you to apply.