Customer Specialist

TP; Mohali; On-site; INR 180,000 - 250,000; Full time

Job summary

Teleperformance is hiring a Customer Support Executive in Mohali to handle customer interactions and ensure satisfaction through effective communication and problem solving.

You will manage inbound and outbound communications, resolve queries, and document interactions in the system while maintaining professionalism to meet quality and productivity targets.

Qualifications

• Excellent communication skills in English. (must)
• Basic computer knowledge required.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound and outbound interactions via chats, calls, or emails.
• Resolve customer queries and provide accurate information.
• Maintain professionalism and ensure high customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity, and turnaround time.

Skills

Excellent communication

English language

Basic computer knowledge

Job description

ob Description: Customer Support Executive – Teleperformance

Position:

Customer Support Executive

Company:

Teleperformance

Location:

Mohali

Employment Type:

Full-Time

About the Role

Teleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Handle inbound and outbound, chats, or emails.
• Resolve customer queries and provide accurate information.
• Maintain a high level of professionalism and customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity, and turnaround time.

Eligibility Criteria

• Excellent communication skills in English.
• Basic computer knowledge is required.
• Willingness to work in rotational shifts.