Customer Service- US process

Adecco India; Ernakulam; On-site; INR 300,000 - 420,000; Full time

Job summary

Adecco India in Kochi is seeking a Customer Support Representative to join the team on a US shift. You will handle customer queries via phone, email, and chat and aim to resolve issues within SLA timelines.

The role requires a graduate, excellent communication, and voice process experience; experience supporting US customers is a plus, with collaboration across internal teams to support success and sales operations.

Qualifications

• Graduate in any discipline
• Excellent communication skills
• Voice process experience is mandatory
• Strong customer service and problem-solving skills
• Experience supporting US customers is a plus

Responsibilities

• Handle customer queries via phone, email, and chat
• Resolve issues within SLA timelines
• Coordinate with internal teams for quick resolutions
• Support customer success and sales operations

Skills

Voice process experience

Excellent communication skills

Customer service

US support experience

Education

Graduate in any discipline

Job description

Hiring: Customer Support Representative | Kochi | US Shift

We're looking for enthusiastic Customer Support Representatives to join our growing team in Kochi.

• Graduate in any discipline


• Excellent communication skills


• Voice process experience is mandatory


• Strong customer service and problem-solving skills


• Experience supporting US customers is a plus

Location: Kochi

Shift: US Shift

What You'll Do:

• Handle customer queries via phone, email, and chat


• Resolve issues within SLA timelines


• Coordinate with internal teams for quick resolutions


• Support customer success and sales operations