Customer Support - Voice

Hirevibe Talent; Ernakulam; On-site; INR 272,000 - 350,000; Full time

Benefits offered by this job

Night shift cab facility

Job summary

Hirevibe Talent in Kochi invites applications for a Customer Support Executive – Voice. You will handle inbound customer calls and provide retail voice support in a professional BPO setting, with a focus on resolving requests and ensuring customer satisfaction.

Freshers with Plus Two or above can apply. The role is on-site in Kakkanad, offers 9-hour rotatin shifts including night hours, a salary of 2.72–3.50 LPA plus joining bonus, and cab facilities for night shifts.

Qualifications

• Freshers/entry level with plus two or higher.
• Excellent spoken English and communication skills (CEFR B2).
• Willing to work in rotational shifts including night shifts.

Responsibilities

• Handle inbound customer calls professionally.
• Provide Retail Voice Support and resolve customer requests.
• Escalate complex issues to the relevant department.

Skills

Inbound calls handling

Retail voice support

English communication (CEFR B2)

Customer-first attitude

Night shift adaptability

Freshers friendly

Education

Plus Two or above

Job description

Customer Support Executive Voice | Kochi

Looking for a stable customer support career with a reputed organization in Kochi? Join one of the leading IT firm as a Customer Support Executive – Voice and build your experience in a professional customer service environment.

• Location: Kakkanad, Kochi
• Experience: Freshers / Entry Level
• Qualification: Plus Two or above
• Salary: 2.72 LPA – 3.50 LPA and and joining bonus
• Joining: Immediate Joiners Preferred
• Shift: Rotational 9-hour shifts
• Hiring Level: L1

What You'll Do

• Handle inbound customer calls professionally
• Provide Retail Voice Support
• Understand and resolve customer requests, complaints and concerns
• Escalate complex issues to the relevant department

What We're Looking For

• Excellent spoken English and communication skills (CEFR B2 level)
• Strong listening and problem-solving abilities
• Customer-first attitude
• Willingness to work in rotational shifts, including predominantly night shifts
• Immediate joiners preferred

Cab Facility

Cab facility available for night shifts.

Why Join?

Customer service experience
Professional work environment
Competitive salary package and joining bonus
Cab facility for eligible night shifts
Opportunity to build a career in the BPO / Customer Support industry