Sr. Associate US Insurance

Hirevibe Talent; Ernakulam; On-site; INR 300,000 - 600,000; Full time

Job summary

Hirevibe Talent is seeking a Sr. Associate – Transaction Processing – Insurance to join a leading IT firm in Kochi. The role focuses on US Insurance, Claims Processing, Healthcare Operations, Disability or Leave Administration, with strong voice-process and communication skills.

You will handle insurance and benefits processing, communicate with providers and clients, and ensure accuracy and adherence to SLA. Immediate joiners preferred and work from office in Kochi, Kerala.

Qualifications

• Experience in US Insurance, Claims Processing, Healthcare Operations, Disability or Leave Administration.
• Prior experience in a voice/contact centre process.
• Strong English communication skills, both verbal and written.

Responsibilities

• Handle complex insurance and benefit administration activities with minimal supervision.
• Review claim-related documentation and determine next steps.
• Communicate with providers, clients, and other stakeholders to obtain information.
• Process transactions accurately while meeting quality, productivity, and SLA standards.
• Identify and resolve processing exceptions and maintain process documentation.

Skills

US Insurance

Claims Processing

Healthcare Operations

Disability

Leave Administration

Voice process

Education

Graduate in any discipline

Job description

Sr. Associate Transaction Processing Insurance

Location: Kochi, Kerala
Work Mode: Work from Office
Process: Voice – US Insurance
Shift: Rotational / US Night Shifts
Experience: Relevant experience in Insurance / Claims / Healthcare / Leave Administration / Contact Centre Operations
Salary: 3 – 6 LPA
Joining: Immediate Joiners Preferred

About the Role

We are looking for a Sr. Associate – Transaction Processing – Insurance to join a leading IT firm in Kochi. The ideal candidate should have experience in US Insurance, Claims Processing, Healthcare Operations, Disability or Leave Administration, along with strong voice-process and communication skills.

Key Responsibilities

• Handle complex insurance and benefit administration activities with minimal supervision.


• Review claim-related documentation and determine appropriate next steps.


• Communicate with providers, clients, and other stakeholders to obtain required information.


• Manage follow-ups and resolve pending or outstanding requests.


• Process transactions accurately while meeting quality, productivity, and SLA standards.


• Identify, investigate, and resolve processing exceptions.


• Maintain accurate and complete process documentation.


• Support multiple product lines, processes, and workflows.


• Assist in training, coaching, and knowledge sharing within the team.


• Escalate complex issues and exceptions to the appropriate leadership team.


• Identify opportunities for process improvement and operational efficiency.

Candidate Requirements

• Graduate in any discipline or equivalent work experience.


• Experience in US Insurance, Claims Processing, Healthcare Operations, Disability, or Leave Administration is preferred.


• Prior experience in a voice/contact centre process is required.


• Strong verbal and written English communication skills.


• B2-level communication proficiency or equivalent.


• Ability to work independently with minimal supervision.


• Strong attention to detail and problem‑solving skills.


• Willingness to work in rotational US night shifts.


• Immediate joiners preferred.

Compensation

3 LPA – 6 LPA, depending on relevant experience, last drawn salary, and supporting salary documents.

Why Join?

• Opportunity to work with a leading IT organization.


• Exposure to US Insurance and international processes.


• Career growth opportunities in Insurance / Healthcare operations.


• Professional work environment with opportunities for learning and development.

Location: Kochi
Work from Office
US Rotational Night Shifts