Customer Service | US Healthcare process

Narith Business Solutions; Thane; On-site; INR 335,000 - 458,000; Full time

Benefits offered by this job

Provident Fund

Rotation shifts

Two rotational week offs

Job summary

Narith Business Solutions in Thane is seeking an experienced Customer Support Specialist for an international voice-based US Healthcare process. You will handle inbound/outbound calls, understand customer requirements, and provide accurate solutions with a focus on quality and compliance.

Required is 1 year of International Voice Process experience, strong English communication, and comfort with rotational shifts. Location is Wagle Estate, Thane West, with 5 days work and 2 rotational week offs.

Qualifications

• Minimum 1 year of experience in an International Voice Process.
• Strong spoken and written English communication skills.
• Comfortable working in rotational shifts.
• Basic computer knowledge required.

Responsibilities

• Handle inbound and outbound customer interactions as required by the process.
• Communicate with international customers in a professional and courteous manner.
• Understand customer requirements and provide accurate information or appropriate solutions.
• Resolve customer queries while maintaining a high level of service quality.
• Follow defined processes, guidelines, and compliance standards.
• Document customer interactions and update information accurately in the system.
• Manage multiple customer concerns while maintaining accuracy and efficiency.
• Escalate complex or unresolved issues to the appropriate internal team.
• Maintain professional communication throughout every customer interaction.
• Achieve the required quality and productivity standards of the process.

Skills

English communication

Interpersonal skills

Problem solving

Basic computer knowledge

Education

HSC/Graduate

Job description

We are hiring experienced Customer Support Specialists for an international voice-based US Healthcare process. The role involves communicating with international customers, understanding their concerns, providing appropriate assistance, and ensuring a smooth customer experience.

Candidates with a minimum of 1 year of experience in an International Voice Process who have strong English communication skills and are comfortable working in rotational shifts are encouraged to apply.

Key Responsibilities

• Handle inbound and outbound customer interactions as required by the process.
• Communicate with international customers in a professional and courteous manner.
• Understand customer requirements and provide accurate information or appropriate solutions.
• Resolve customer queries while maintaining a high level of service quality.
• Follow defined processes, guidelines, and compliance standards.
• Document customer interactions and update information accurately in the system.
• Manage multiple customer concerns while maintaining accuracy and efficiency.
• Escalate complex or unresolved issues to the appropriate internal team.
• Maintain professional communication throughout every customer interaction.
• Achieve the required quality and productivity standards of the process.

Eligibility Criteria

• Minimum 1 year of experience in an International Voice Process is mandatory.
• Candidates from International BPO, Customer Service, Technical Support, Healthcare BPO, or other international voice processes can apply.
• HSC, Graduate, or equivalent qualification.
• Strong spoken and written English communication skills.
• Comfortable handling customers over the phone.
• Good listening, problem-solving, and interpersonal skills.
• Basic computer knowledge is required.
• Candidates must be comfortable working in rotational shifts.

Preferred Experience

• US Healthcare Customer Service
• Medical Billing Claims Processing
• Patient Support
• Provider Support
• Insurance Process
• Revenue Cycle Management
• International Voice Process
• International Customer Service
• Compensation & Benefits

Competitive salary based on current compensation, experience, and interview performance. Opportunity for a suitable hike on the candidate's current salary. 5 days working. 2 rotational week offs. Opportunity to work on an international customer support process. Professional work environment. Career growth opportunities within the customer service and healthcare domain.

Shift & Location Details

• Location: Wagle Estate, Thane West, Opp. Ashar IT.
• Shift: Rotational shifts under a 24/7 operation. No midnight shifts.
• Working Pattern: 5 days working with 2 rotational week offs.
• Transportation: Company-provided transportation is not available. Candidates should be comfortable commuting to the Wagle Estate, Thane West location independently.

Candidate Profile

We are looking for candidates who are confident communicating with international customers, have good English fluency, and can handle customer interactions with patience and professionalism. If you have at least 1 year of International Voice Process experience and are looking for an opportunity in a growing US Healthcare customer support environment, this role could be a suitable next step in your career.

Compensation: 30,000.00 - 41,000.00 per month

Benefits

Provident FundExperience: International voice process: 1 year (Required)Shift availability: Night Shift (Preferred)Work Location: In person .